Project Manager

Summary

Join Restaurant365, a SaaS company revolutionizing the restaurant industry, as a Project Manager! You will manage internal and external resources to deliver service engagements successfully. This role involves independent work, managing multiple accounts, meeting client expectations, and driving continuous improvement. You will collaborate with various teams to onboard and support clients, focusing on enterprise-level brands. A consultative approach and application of best practices are crucial. Client onsite travel and company event travel may be required up to 25% of the time. The ideal candidate will have a strong project management background and experience working with large, complex organizations.

Requirements

• 5-7 years of experience in software implementation, project management, or services deployment in a SaaS environment (preferred experience in project management related to restaurant/hospitality industry and organizational change-management consulting)
• A history of servicing large, complex organizations with complex tech stacks, including working with Fortune 500 brands and Enterprise projects
• Strong organizational, communication, and leadership skills, with the ability to manage multiple Enterprise projects simultaneously
• Technical proficiency with project management software
• Successful candidates are innovative, persuasive, and creative, with a genuine curiosity in their clients’ business
• Goal and results oriented, optimistic, smart, value-added mindset, proactive and easily adapts to change
• Strong empathy for customers AND passion for project management and organization

Responsibilities

• Project coordination and resource management: Act as the primary liaison between Enterprise clients and internal teams, facilitating the project flow using Agile methodologies while efficiently managing resources, achieving customer go live dates, staying within project scope, and evaluating project timelines to meet objectives
• Client engagement and communication: Directly engage with Enterprise clients to understand their operational needs, ensure access to necessary resources and support, and foster strong relationships and high satisfaction levels
• Documentation and knowledge sharing: Maintain comprehensive documentation ensuring all stakeholders, internal and external, are informed of project progress, supporting continuous learning and process improvement
• Quality assurance and performance monitoring: Focus on key performance indicators such as Time to First Value (TTFV) and client satisfaction, utilizing data to report on project outcomes and drive improvements. Collaborate with Product teams to ensure software meets quality standards and client expectations
• Remote collaboration: Ensure communication and project management practices are optimized for remote engagements, providing the highest level of support through diligent and proactive communication
• Continuous Improvement: Seek feedback and updates on software and industry developments to enhance the implementation process, creating templates to ensure standardization where possible. Develop working knowledge of product offerings, and a deep understanding of business model, services, emerging technologies, and Implementation best practices
• Risk Management: Proactively identify and mitigate potential risks, implementing lessons learned to minimize future escalations
• Escalation Handling & Client Relationship Management: Serve as the first point of contact for escalations, employing problem-solving skills to resolve conflicts efficiently. Build and maintain positive client relationships, turning challenges into opportunities for satisfaction and trust in Restaurant 365

Preferred Qualifications

• Professional certification in Project Management (e.g., PMP)
• Experience with Agile project management methodologies
• Bachelor’s degree in Business Administration, Hospitality Management, or related field
• A background in accounting or familiarity with accounting principles is advantageous
• Previous experience with Restaurant 365 software or similar platforms

Benefits

• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives