Project Manager

Summary

Join Samsara's Global Customer Support team as a Project Manager and lead transformational projects. You will plan and execute projects focused on improving customer support, collaborating with cross-functional teams, and enhancing workflows. Develop and maintain comprehensive project plans, proactively mitigating risks. Drive operational improvements by identifying inefficiencies and optimizing processes. This role requires strong analytical and communication skills and a passion for streamlining operations. The position is based in Mexico and offers opportunities for career growth within a rapidly expanding company. Samsara values a collaborative and supportive work environment.

Requirements

• Bachelor’s degree from a 4-year institution
• 5+ years of project management, management consulting, and/or business operations & strategy experience
• Strong communication skills, including the ability to influence and lead complex projects with a wide variety of stakeholders, such as executives, Sales & R&D leaders, and frontline managers
• Demonstrated ability to clearly translate business concepts and requirements to technology teams to deliver effective solutions
• Strong analytical, data-driven, problem-resolution, and decision-making skills

Responsibilities

• Lead the planning, execution, and successful delivery of customer support-focused projects, including new tool implementations, process improvements, and service enhancements
• Collaborate closely with customer support leadership, agents, and cross-functional teams to define project scope, gather requirements, and ensure project deliverables meet the evolving needs of the Global Customer Support organization
• Develop and maintain comprehensive project plans, schedules, and project deliverables , proactively identifying and mitigating risks and issues that could impact project timelines or outcomes
• Facilitate effective communication and stakeholder management , providing regular project status updates, escalating critical decisions, and fostering a collaborative environment to drive project success
• Drive operational improvement initiatives by identifying inefficiencies, reducing waste, and optimizing business processes
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• PMP certification
• Experience with B2B hardware and SaaS products
• Experience in a global Customer Support, Success, or Operations organization
• Proven track record of building trust delivering results that demonstratively improve the customer experience
• Adaptability, flexibility, and the conviction to “do the right thing” under stress, high tension, and tight deadlines

Benefits

• Health benefits
• Samsara for Good charity fund
• Employee-led remote and flexible working