Project Manager I

Summary

Join Panorama Education's growing Client Experience team as a Project Manager! You will lead project planning, management, and execution for large school district clients (15,000-60,000 students). This highly visible role requires superior project management and collaboration skills, experience managing multiple projects in a SaaS environment, and working with high-complexity clients. You will utilize project management best practices, collaborate cross-functionally, and identify process inefficiencies. The ideal candidate possesses strong organizational skills, thrives in a fast-paced environment, and excels at communication. Panorama offers a competitive salary and benefits package.

Requirements

• Superior project management and collaboration skills and experience
• 1+ years of project management experience in a SaaS environment
• Proven ability to manage multiple projects on tight deadlines with high organization and accuracy
• Experience working independently and problem-solving on time-sensitive timelines
• Experience working with high-complexity, high-touch clients and experience with large clients with multiple layers of decision-making
• Experience working on cross-functional projects and support teams
• Tech savvy and a quick learner
• Experience with learning new products, platforms, and environments; experience troubleshooting technical issues and using technology to improve processes
• Experience using Excel or other technical platforms to modify large data sets
• Multi-client experience delivering for a high volume of clients and stakeholders
• Experience building systems to increase efficiency in your work and/or building client delivery systems to make them consistent and reliable

Responsibilities

• Manage a portfolio of 20 or more clients in the Large Districts client segment
• Deliver projects on time, error-free, and aligned with client vision
• Enable delivery of projects, including fully managing the complete lifecycle of multiple projects for clients
• Provide the best client experience and ensure projects are on track by collaborating cross-functionally with stakeholders (Account Managers, Technical Support, Survey Operations, Implementation Leads, and Engineering)
• Mitigate risk by communicating project status, identifying risks and issues, and escalating them to project team members and executive stakeholders as needed
• Identify process inefficiencies and implement strategies for improvement
• Use PM tools such as the Panorama platform, Smartsheet, Salesforce, MS Excel, JIRA, and Asana
• Ensure clients receive the highest level of service across all communication channels
• Build team leadership by supporting functional and cross-functional strategic projects aligned with CX and company-wide goals as needed

Preferred Qualifications

• Project management certifications (e.g., Six Sigma/Lean, PMP, PPM, CSPO, CSM, SAFe)
• Experience in high-growth organizations or the education industry

Benefits

• Competitive salary ($65,200 - $72,500)
• Annual bonus or commission awards
• Equity awards
• Region-specific health and welfare benefits
• Remote work options (fully remote, in-person, or hybrid)