Project Manager Team Lead

Summary

Join Harbor's Legal Technology and Operations Department as a Project Manager Team Lead. You will be the primary client contact, ensuring satisfaction through excellent leadership and service. Oversee implementation teams, managing tasks, risks, and time to guarantee on-time, in-budget, and in-scope project completion. Successfully manage multiple concurrent projects, collaborating with business and technology leaders. Demonstrate strong negotiation, decision-making, and problem-solving skills in a dynamic, client-facing environment. As Team Lead, manage up to three Project Managers, ensuring adherence to best practices, developing team members, and serving as an escalation point. This is a full-time, remote position based anywhere in the UK (London preferred).

Requirements

• Project management experience implementing Aderant Expert / Elite 3E
• Four-year degree or equivalent combination of experience and education
• Proficient in collaboration and project tracking tools
• Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality
• Authorized to work in country of residence (UK) without restriction or sponsorship

Responsibilities

• Lead and manage cross-functional project teams to ensure successful project delivery using Harbor Project Management tools
• Collaborate with clients to define project scope, objectives, and deliverables while ensuring compliance with all project requirements
• Develop and maintain detailed project plans, including timelines, budgets, ensuring alignment with client expectations and organizational goals
• Utilize Harbor Project Management tools to track project progress, manage resources, and report milestones to stakeholders
• Coordinate project documentation, including project charter, status reports, and meeting notes using Harbor Project Management platform
• Monitor and manage projects risks, proactively identifying and addressing potential issues to ensure timely resolution
• Oversee the end-to-end execution of assigned projects by monitoring and updating work-in-progress and measuring requirement milestones against actual work-to-date
• Act as the primary point of contact for clients, fostering strong relationships and clear communication
• Manage client expectations and provide regular updates on project progress, risks, and outcomes
• Address client concerns and escalations promptly, ensuring satisfaction and alignment
• Excellent written and verbal communication skills, timely and appropriate. Comfortable with communicating across an organization, from senior business stakeholders to technical teams
• Manage and develop Project Manager team members and ensure adherence to Harbor project management standards and best practices
• Serve as an escalation point as needed
• Build and maintain strong relationships with stakeholders at all levels of the organization, promoting collaboration in a cross-functional environment to ensure alignment and collaboration
• Schedules assignments and tracks project tasks. Monitors progress and ensures the team adheres to deadlines, identifying and removing blockers as required
• Provide direction and support to project team members
• Identifies potential risks and obstacles that could impede project progress and develop strategies to manage them. Addresses escalations in a timely and professional manner
• Responsible for keeping the project on budget
• Provides customer billing, review of invoices and associated timecards, and addresses any client questions regarding invoicing
• Provides timely budget utilization updates to clients, ensuring work is performed within budget
• Ensure project delivers the scope as outlined in the Statement of Work (SOW)
• Ensure tasks or deliverables not explicitly defined in the original SOW follow strict Change Management guidelines
• Participates in requirements discussions and requirements gathering sessions. Ensures requirements are documented, approved, and compiled into client-facing and internal documents

Preferred Qualifications

3+ years of experience with the firm’s services, and/or clients is ideal or prior experience in the legal software industry

Benefits

This is a full-time, remote position that can work anywhere in the UK (London area preferred)