Property Admin Assistant

Summary

Join Pavago's client team as a Property Admin Assistant, working remotely in the EST time zone. You will handle high-volume communication, providing excellent customer service to tenants and coordinating maintenance repairs. The ideal candidate is detail-oriented, possesses strong communication skills, and is proficient in various software tools. Responsibilities include answering maintenance calls, responding to tenant inquiries, coordinating with vendors, and providing premier client service. A minimum of two years of experience in property management, customer service, or administrative support is required.

Requirements

• Have 2+ years of experience in property management, customer service, or administrative support
• Possess strong written and verbal communication skills
• Be proficient with Slack, Google Suite, Notion, Property Meld, Lead Simple, Lethub, Ring Central, and Adobe

Responsibilities

• Promptly answer maintenance calls, providing excellent customer service even in high-stress situations
• Respond to texts and emails from tenants regarding leasing, maintenance, and general inquiries
• Coordinate with maintenance vendors to schedule and follow up on repairs
• Address premier clients' needs and inquiries promptly and professionally
• Handle premier clients' inquiries, concerns, and requests with efficiency and professionalism
• Deliver outstanding customer service to all clients, ensuring inquiries are handled promptly
• Handle incoming calls with efficiency and friendliness, providing information and assistance as required
• Provide support with basic legal work, such as preparing legal documents and gathering information for legal proceedings
• Liaise with legal professionals as needed to support

Preferred Qualifications

• Thrive in high-volume communication environments and manage multiple inquiries efficiently
• Handle difficult tenant interactions with patience and professionalism
• Be highly organized and detail-oriented, ensuring tasks are completed accurately
• Enjoy working with various software tools and be quick to adapt to new systems
• Be able to problem-solve and coordinate effectively to ensure timely maintenance and leasing support