Remote Property Advocate

Summary

Join our claims organization as a Property Claims Advocate to educate and develop strong relationships with customers, evaluate and investigate Contents and Loss-of-Use claims, and provide best-in-class customer experience.

Requirements

• 1 year of property claim-handling experience—handling all perils and causes of loss including theft, water, and fire
• Ability to absorb and excel in a very fast paced and dynamic work environment
• Claim handling experience in an effective desk management environment
• Experience handling complex Contents and Loss-of-Use claims
• Experience working with large national property-direct repair vendors and adjusting firms
• Empathy, patience, positivity, and a passion for outstanding customer experiences
• Comfortable with and adaptable to new technology and business tools
• Experience using estimating software, such as Xactanalysis, Xactware products is preferred
• It is required that all advocates have and maintain an adjusters license in good standing

Responsibilities

• Quickly communicate and build rapport with our customers, while providing top-notch service by phone and email through a claim, from end-to-end
• Effective verbal and written communication
• Obtain, evaluate, and investigate facts of loss for the timely settlement of claims
• Have an investigative mindset and the ability to interpret information to make accurate claims decisions, while providing an excellent customer experience
• Organize and prioritize daily tasks in order to resolve claim-based questions
• Understand and interpret individual customer policies per state
• Explain coverage decisions to customers in plain English, without relying on jargon

Benefits

$51,000 - $62,000 + equity + benefits