Remote Business Consultant

Summary

Join a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences at Quantum Metric. As a Business Consultant (BC), you will drive client adoption of the Quantum Metric platform, ensuring customers receive tangible value through our partnership.

Requirements

• Fluent in English and Spanish, with optional Italian language skills
• 3+ years serving in a digital analytics oriented role: Product/Customer Experience/Optimization/Experimentation Analyst, Consulting, or Professional Services
• Must be able to analyze digital datasets to draw meaningful conclusions and recommendations. Enjoys solving complex problems without straight forward solutions
• Have client-facing experience and be comfortable in a training / subject matter expert (SME) capacity
• A solid understanding of eCommerce, web technologies, digital analytics, and best practices for UX/UI. Familiarity with HTML, CSS, and JavaScript is an advantage
• Experience with digital analytics and experimentation solutions such as Adobe Analytics, Google Analytics, Heap, Tealeaf, Optimizely, Maxymiser, or Adobe Target
• Socially capable and able to build relationships with diverse audiences: senior leaders, middle managers, and individual contributors, both technical and non-technical
• Strong time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously. Able to adapt quickly to changing priorities
• Must be a self-starter, who thrives in fast-paced, ambiguous environments
• Empathetic to client concerns and passionate about empowering customers to improve their digital experiences
• Excellent verbal and written communication skills with exemplary presentation skills. Must be comfortable presenting to large audiences of 50+ individuals

Responsibilities

• Teach clients how to analyze their data using the Quantum Metric platform to surface defects and opportunities for digital product enhancements
• Develop a consultative relationship with each client via a thorough understanding of their business model, strategy, digital properties, key initiatives, and business goals
• Provide guidance on best practices for leveraging Quantum Metric to solve business problems execute on their digital strategy via daily client interactions
• Lead training sessions across a plethora of use cases to enable customers to be autonomous, while driving adoption across large audiences
• Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit client onsite locations
• Proactively analyze client data using the Quantum Metric platform to inform data-driven improvements to digital experiences
• Create presentations to summarize opportunities for site optimization and revenue recovery. Present findings with data-driven recommendations and supporting analysis to key client stakeholders
• Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption
• Establish and maintain expert level knowledge of product capabilities & configuration options to leverage the Quantum Metric platform to enable customers and surface actionable insights
• Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features
• Partner with account team to secure renewals and support upsell opportunities through enablement and business value

Benefits

• Group Health Plans (100% paid)
• Life Assurance Employee Assistance Program
• Stock Options
• Employee Lead Referral Program
• Internal Lead Referral Program
• One-Time Home Office Enhancement Stipend
• Monthly Business Expense Stipend
• Parental Leave
• Unlimited Paid Time Off, plus English Bank and Public Holidays off
• Calm App access
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
• Sick Pay – 10 days full pay per year, anything above that statutory pay only
• Automatic enrollment in QM Pension Plan with 4% match
• MacBook and awesome swag delivered to your door
• Hybrid workspace solutions available through Upflex