Property Advocate, Contents

Summary

Join Lemonade's claims organization as a Claims Property Advocate, where you'll handle complex Contents claims and contribute to a positive change in the insurance industry. You'll be responsible for building strong customer relationships, thoroughly evaluating and investigating Contents and Loss-of-Use claims, collaborating with cross-functional teams, and ensuring a top-notch customer experience. This role requires a strong understanding of property claims, excellent communication skills, and the ability to work effectively in a fast-paced environment. You'll also need experience handling complex claims, working with national property-direct repair vendors, and utilizing estimating software. Lemonade offers a competitive salary, equity, and benefits, including remote work opportunities.

Requirements

• 1 year of property claim-handling experience—handling all perils and causes of loss including theft, water, and fire
• Ability to absorb and excel in a very fast paced and dynamic work environment
• Claim handling experience in an effective  desk management environment
• Experience handling complex Contents and Loss-of-Use claims
• Experience working with large national property-direct repair vendors and adjusting firms
• Empathy, patience, positivity, and a passion for outstanding customer experiences
• Comfortable with and adaptable to new technology and business tools
• Lemonade expects all advocates to have and maintain an adjusters license in good standing
• College Degree

Responsibilities

• Quickly communicate and build rapport with our customers, while providing top-notch service by phone and email through a claim, from end-to-end
• Effective verbal and written communication
• Obtain, evaluate, and investigate facts of loss for the timely settlement of claims
• Have an investigative mindset and the ability to interpret information to make accurate claims decisions, while providing an excellent customer experience
• Organize and prioritize daily tasks in order to resolve claim-based questions
• Understand and interpret individual customer policies per state
• Explain coverage decisions to customers in plain English, without relying on jargon

Preferred Qualifications

• Experience using estimating software, such as, Xactanalysis, Xactware products is preferred
• At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

Benefits

• Ability to work remotely
• Lemonade's US base salary range for this full-time position is $51,000 - $58,500 + equity + benefits
• Our salary ranges are determined by role, level, and location
• Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training
• Speak to your recruiter to hear more about the specific salary range for your preferred location