Senior Product Manager, Reader Experience

Summary

Join the Wikimedia Foundation's Reader Experience team as a Senior Product Manager and significantly impact one of the internet's most beloved platforms. You will lead a cross-functional team to enhance Wikipedia's reading experience for over 1 billion monthly users. Responsibilities include building new features, refining existing ones, and collaborating with volunteer communities. The role requires strong product management experience, a deep understanding of design principles, and experience with A/B testing and user research. Success in this position demands alignment with Wikimedia's mission and values, resilience, and strong communication skills. The Wikimedia Foundation offers competitive salaries and benefits, and this role requires availability for meetings between 15:00 and 19:00 UTC and up to four international trips annually.

Requirements

• Bachelor’s degree or equivalent work experience in a professional setting
• 5 years of professional experience, including at least 3 years as a product manager working with consumer-facing software development teams, preferably in an agile environment
• Past success building global consumer-facing products on mobile and desktop platforms
• Strong understanding of design principles and experience working closely with the design function
• Experience in or understanding of the internet knowledge landscape, and modern learning preferences and trends
• Experience aligning multiple senior stakeholders on complex projects
• Strong written and verbal communication skills
• Experience applying controlled experiments to make product decisions

Responsibilities

• Leading the cross-functional Reader Experience team to build new features that deepen reader connections with Wikipedia, focusing on curating and presenting content based on unique user interests
• Owning the ongoing refinement of the Wikipedia reading experience, including managing multiple skins and accessibility features, such as dark mode
• Proactively conducting conversations with volunteer communities to brainstorm and gather feedback on projects and ideas, and collaboratively adapting plans when needed
• Applying the use of standardized measurement practices (such as A/B testing and user research) and also developing creative approaches to learn in our privacy-sensitive environment
• Tracking and communicating progress, and maintaining planning artifacts such as roadmaps, specs and release plans
• Maintaining an understanding of current developments and innovations in knowledge seeking, AI, and industry best practices
• Developing an understanding of the diversity of our movement and how it drives our work
• Working with the Communications, Marketing, and Legal functions to execute high-profile projects

Preferred Qualifications

• Alignment with Wikimedia's mission and values
• Resilience and patience in a large and complex ecosystem of stakeholders
• Be open, curious, and inquiring
• Share in a culture of constructive criticism and respect
• Experience building products for multiple languages and geographies
• Experience working with large online communities
• Experience working with a fully remote globally-distributed team
• Technical data and analytics skills
• Fluency in multiple spoken languages or dialects
• Experience editing Wikipedia or with the Wikipedia, Wikidata, or Wikimedia Commons communities or other collaborative enterprises
• Familiarity with MediaWiki