Property Onboarding Manager

Summary

Join AvantStay, a tech-enabled hospitality brand, as a Property Onboarding Manager and play a key role in delivering exceptional experiences for new homeowners. You will manage the entire onboarding process, from contract signing to live listing, acting as the liaison between homeowners and internal teams. This involves coordinating all aspects of onboarding, ensuring smooth transitions, and utilizing AvantStay's tech stack to track progress and manage tasks. You will collaborate with cross-functional teams, drive accountability, champion process automation, and analyze data to improve efficiency and homeowner satisfaction. You will also ensure compliance with contractual obligations and uphold AvantStay's brand standards. This role requires strong project management, communication, and problem-solving skills.

Requirements

• Bachelor’s Degree in a related field
• 3+ years’ of experience in property onboarding and project management or a similar client-facing role
• Previous experience in hospitality, real estate, and/or property management required
• Proven success managing complex, client-facing projects with multiple stakeholders
• Excellent project management skills with a track record of delivering results on time and within budget
• Outstanding written and verbal communication skills; able to build trust, deliver clear updates, and navigate sensitive conversations with confidence
• A track record of using technology and data to streamline processes, track performance, and drive continuous improvement
• Strong proficiency with CRM and collaboration tools (e.g., Slack, Salesforce)
• A process-minded, solutions-focused approach; you’re resourceful, organized, and love making things run better and faster
• Excellent time management skills with the ability to juggle multiple priorities in a fast-paced environment
• Self-motivated and adaptable, with a desire to work cross-functionally in a dynamic, growing company

Responsibilities

• Own the onboarding lifecycle: Manage and coordinate all aspects of new property onboarding, ensuring each home transitions smoothly from signed contract to live listing
• Be the point of contact: Serve as the primary liaison between homeowners and AvantStay’s internal stakeholders, ensuring clear, timely, and proactive communication throughout the process
• Leverage tools and systems: Utilize AvantStay’s tech stack, dashboards, and project management tools to track onboarding progress, manage tasks, and surface risks proactively
• Drive accountability: Collaborate with Field Operations, Market Leaders, and other cross-functional teams to keep tasks on schedule and ensure any issues are resolved quickly
• Champion process automation: Identify and help implement opportunities to automate repeatable onboarding tasks in partnership with relevant teams
• Use data to drive decisions: Analyze onboarding metrics to identify trends and recommend improvements for greater efficiency and homeowner satisfaction
• Manage updates and reporting: Provide regular updates on onboarding progress, key milestones, risks, and contingency plans to leadership
• Ensure compliance: Monitor contractual obligations and ensure that both AvantStay and homeowners meet agreed-upon requirements, including maintenance and vendor services
• Continuously improve: Analyze processes and industry trends to recommend and implement improvements for greater efficiency, quality, and homeowner satisfaction
• Uphold quality standards: Ensure all properties meet AvantStay’s brand standards before they’re listed for guests
• Lead special projects: Take on additional onboarding and operational initiatives as assigned

Benefits

• Competitive compensation, paid twice a month - dependent on experience & location
• Flexible workplace - work from anywhere outside the US