Tech Operations Specialist

Summary

Join our team as a TechOps Specialist contractor and play a pivotal role in maintaining data reliability and supporting seamless operations. Champion data integrity by monitoring, identifying discrepancies, and resolving issues. Perform routine maintenance tasks to keep systems running smoothly. Diagnose and resolve software issues, execute minor coding enhancements, and extract data for reports. Serve as a bridge between technical and non-technical teams, enhancing communication and collaboration. Lead technical triaging efforts by evaluating, prioritizing, and directing technical issues to appropriate teams.

Requirements

• Minimum of 1 year of professional experience in a Technical Support role or as a Software Developer
• Solid foundational knowledge of AWS, HTML/CSS, JavaScript, MongoDB/SQL, and GitHub
• Proven ability to diagnose and resolve basic technical problems efficiently
• Strong understanding of computer systems, mobile devices, and various technology products
• Excellent communication skills, capable of delivering clear, step-by-step technical guidance both verbally and in writing
• Exceptional attention to detail paired with strong organizational and multitasking abilities
• Fluent proficiency in English
• Experience as the primary contact for managing change requests, triaging bugs, and providing administrative support — specifically with CRM systems like Kustomer
• Willingness to participate in on-call shifts during weekends and/or holidays as needed

Responsibilities

• Maintain and uphold high standards of data integrity across all systems
• Demonstrate a proactive approach in addressing technical support or software development challenges
• Investigate software-related issues thoroughly and propose effective solutions
• Identify and troubleshoot technical problems with strong diagnostic skills
• Generate accurate and timely reports to support decision-making and operational efficiency
• Communicate effectively with development teams to report bugs and system errors
• Exhibit self-motivation and flexibility, adeptly reprioritizing tasks to tackle urgent issues as they arise
• Document technical processes, solutions, and knowledge clearly through detailed notes and user manuals