Property Operations Associate

Summary

Join our team as a Property Operations Associate and be the face of Kasa during guest stays, ensuring quality outcomes through increased guest satisfaction and company metrics.

Requirements

• Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit
• Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work
• Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks
• Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners
• Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends
• Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department
• Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs
• Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development
• Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience

Responsibilities

• Welcoming guests
• Facilitating guest relocations
• Planning + strategizing for next-day operations
• Enhancing VIP experience
• Hosting guest engagement events
• Providing guests with local area recommendations

Benefits

• Kasa Travel Credit
• Cell phone reimbursement
• 401(k) plan
• Paid Time Off
• Health Coverage