Remote Operations Associate

Summary

Join Blueground's fast-growing Los Angeles team as an Operations Associate, responsible for preparing new units, ensuring existing units are perfect for guests, and handling issues or emergencies.

Requirements

• Problem solver, with the ability to work in a fast-paced and 'get the job done' culture
• Ability to perform simple handyman tasks & household fixes
• Strong organizational skills with a keen eye for detail
• Ability to routinely lift more than 30lbs
• Enthusiasm to own a part in driving operational excellence & efficiency
• Ability to change abruptly based on daily needs and changes to schedule
• Confident user of technology (email, slack, G Suite)
• Access to a reliable vehicle & driver’s license for roles based in certain markets (e.g., SF/Bay Area, Seattle, Los Angeles, Washington DC) with mileage reimbursement
• A positive, driven, upbeat, and friendly personality

Responsibilities

• Work with our team of Operations Managers to ensure our properties are fully equipped and move-in ready for our guests
• Be Blueground's 'boots on the ground' to ensure new properties are furnished to Blueground standards, resolve maintenance matters/repairs and technology issues (e.g., furniture assembly, WiFi troubleshooting, lockbox placement, painting touch ups, cosmetic repairs, etc.)
• Perform pre-check in & post check-out unit inspections using a mobile checklist before and after every guest stay to ensure each apartment meets business + guest quality standards
• Carry out Blueground home walkthroughs to ensure all quality assurance criteria are met, including interior/furnishing specifications and overall design and aesthetics
• Support ad hoc team projects such as key inventory management, inventory organization of local storages, & filming check-in videos
• Demonstrate operational efficiency in the field by serving as the main point of contact between our Operations Leaders and the Customer Experience team
• Balance operational workflows with independent on-the-go tasks and critical time-sensitive needs