Property Operations Associate

Summary

Join Kasa, a leading tech-enabled hotel and apartment hotel brand, as a Property Operations Associate in Wilmington, NC. This part-time role (10-15 hours/week) involves facilitating a positive guest experience, ensuring property cleanliness and maintenance, and collaborating with teams to optimize operations. You will welcome guests, handle relocations, plan daily operations, enhance VIP experiences, and provide local recommendations. The schedule may include nights, weekends, and holidays. Emergency calls may arise, with overtime compensation provided. Kasa offers competitive pay ($18-$20/hour), benefits, and opportunities for career growth within a dynamic hospitality environment.

Requirements

• Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit
• Proficient with modern technology tools and effectively uses them to complete daily work
• Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks
• Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners
• Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends
• Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department
• Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs
• Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development
• Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience
• This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance

Responsibilities

• Welcome guests
• Facilitate guest relocations
• Plan + strategize for next-day operations
• Enhance VIP experience
• Host guest engagement events
• Provide guests with local area recommendations
• Identify and communicate on-site issues
• Maintain appropriate supply inventory levels based on provided guidelines
• Participate in preventative maintenance program
• Complete brand standard inspections to gather property-level data
• Decrease the number of after-hours calls and inquiries

Benefits

• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations , plus a discount on any night for friends and family
• Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday
• 401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 3% of your deferred salary
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage
• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!