Protection Relay Application Engineer

Summary

Join a globally respected leader in electrical testing and measurement solutions as a Protection Relay Application Engineer. This role involves providing technical expertise on protection relay products to internal and external stakeholders, serving as a subject matter expert to ensure optimal product performance and high customer satisfaction. You will build and maintain customer trust through exceptional technical support and service, adhering to company values and contributing to a culture of excellence. Key responsibilities include delivering engaging presentations and training, developing product specifications, performing product validation, troubleshooting issues, and assisting in team coordination. The position requires a Bachelor's degree in electrical engineering, at least 5 years of related experience, and knowledge of protection relay testing standards and safety regulations. The ideal candidate will possess strong communication, organizational, and analytical skills and be a team player.

Requirements

• Bachelor’s degree in electrical engineering
• At least minimum of 5 years related experience and exposure in Protection Relay
• Knowledgeable on safety rules and regulation when it comes to substation testing
• Experience on Substation or Protection Relay (Required)
• Knowledgeable on different standards for Protection Relay Testing
• Knows the basic electrical tests for Protection Relay
• Strong organizational and analytical skills
• With excellent communication skills – oral and writing
• Team player and can work harmoniously with teammates

Responsibilities

• Deliver engaging presentations and product demonstrations for all company Power Protection Segment products
• Conduct comprehensive training sessions for end-users on Protection Relay products
• Develop and prepare detailed product specifications, evaluations, and comparisons
• Create informative application notes, guides, and case studies to support product understanding and use
• Perform product validation and site evaluations to ensure optimal performance and customer satisfaction
• Provide valuable technical insights to aid in product improvement and development efforts
• Design and prepare PowerPoint presentations that effectively communicate technical information about Protection Relay products
• Troubleshoot issues as needed to ensure the proper functioning of Protection Relay products
• Assist management in coordinating team activities, supporting development initiatives, and formulating strategic plans
• Conduct risk and safety assessments for on-site demonstrations and training sessions to ensure safe and efficient operations
• Offer optimal value solutions and propose alternative approaches to meet customer needs and requirements
• Suggest innovative techniques, new ideas, and emerging trends to enhance the functionality and performance of Protection Relay products
• Implement strategies aligned with the goals of the EA TSG team to drive success and growth
• Take ownership of projects or tasks assigned by management, ensuring timely and effective execution
• Collaborate effectively with team members to achieve collective goals and improve overall team performance

Preferred Qualifications

• Knowledgeable on IEC61850 is a plus
• Familiar with company Relay Tester or any other brand is a plus
• Knowledgeable on MS software (e.g. Excel, word, PowerPoint)
• Ability to multi-task and work within a dynamic, fast-paced environment
• Willingness to travel during the year (minimal travel envisioned)
• Knowledgeable on advance Protection Relay testing is a plus
• Can do presentations and actual demos on Protection Relay testing