Provider Outreach Manager

Summary

Join Octave, a modern behavioral health practice, as their Provider Outreach Manager in the greater New York City area. You will be responsible for building and maintaining relationships with health systems and provider networks to increase awareness of Octave's mental health services and generate patient referrals. This role requires proactive outreach, relationship management, and consistent referral growth. You will use Salesforce CRM to manage activities and provide strategic insights. The position demands strong communication skills, an entrepreneurial mindset, and a passion for mental health. Octave offers a competitive salary and benefits package.

Requirements

• Minimum 5 years experience in outside sales, business development, or related experience
• Experience with Salesforce or similar CRM system
• Ability to maintain accurate and detailed records of appointments, sales, calls, follow-up calls
• Ability to set priorities and workflow to accomplish day-to-day tasks in a timely manner
• Comfort with video conferencing, scheduling, and CRM technologies
• Exceptional written and verbal communication skills
• Comfortable presenting to individuals and groups
• Must have reliable transportation and a valid driver's license
• Passion for and advocate of mental health

Responsibilities

• Build and manage a funnel of opportunities for referral from our health system partner and other provider networks within a specified territory
• Establish new relationships with providers through direct outreach both in person and over phone/e-mail, calling multiple therapeutic areas to generate new patient referrals from providers who have not previously referred to Octave
• Maintain a physical presence in the NYC territory, spending the majority of time in the field with referring providers to increase visibility and brand awareness
• Maintain existing relationships with providers and office staff who have actively referred to Octave, and generate consistent and predictable referral growth for Octave, while identifying opportunities to better serve our referral partners
• Attend community and networking events on an as needed basis to represent our company and its services
• Attend and actively participate in required meetings, including internal growth meetings, staff meetings, community events, etc
• Work collaboratively with cross functional teams to ensure marketing, clinical and operational support are aligned to support the achievement of referral growth targets
• Use Salesforce CRM as the primary tool to help plan and manage day to day activities, and to provide strategic and tactical insights to management
• Maintain ongoing local market knowledge of needs, trends, competition and opportunities, keeping management close to the voice of our customers and partners
• With an entrepreneurial mindset, proactively and creatively identify the most effective means to target, engage, qualify, and secure referrals from providers
• Provide regular reporting to management on territory plans, sales activities, and referral volume and forecasts

Preferred Qualifications

• Experience in Pharmaceutical or medical device sales preferred
• Entrepreneurial mindset
• Familiarity with sales processes, in field prospecting, and territory management
• Proficiency with Salesforce and Google Suite, including Google Sheets and Excel
• Knowledge of the healthcare industry and current trends
• Ability to thrive in an agile, dynamic environment

Benefits

• Company sponsored life insurance, disability and AD&D plans
• 401k retirement
• Medical, dental, vision, FSA, HSA, dependent care and commuter/parking options
• Paid Time Off
• Paid parental leave benefits