Back Office Coordinator

Summary

Join Strive Health, a company transforming kidney care, and become our Virtual Medical Back Office Coordinator. You will provide administrative support to clinic and mobile operations, reporting to the Lead Coordinator. Responsibilities include answering phones, achieving daily goals, addressing patient concerns, performing registration and insurance verification, tracking member consents, conducting outreach, obtaining medical records, processing care plans, completing training, ensuring accurate documentation, and assisting with special projects. The position requires 2+ years of combined education, experience, or certification, and reliable internet connectivity. Preferred qualifications include EMR experience, bilingualism (Spanish), excellent data entry skills, Microsoft Office proficiency, strong customer service, collaboration skills, empathy, and excellent communication. Strive Health offers a hybrid-remote work model and comprehensive benefits, including medical, dental, vision, life, and disability insurance; retirement support; paid time off; and wellness programs.

Requirements

• 2+ years combined of related education, experience, or certification
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms

Responsibilities

• Answer incoming phone calls in a fast paced/high volume environment
• Achieve daily goals consistently as outlined by management
• Listening actively to patients’ concerns, understanding their needs, and provide accurate information
• Perform registration and insurance verification/updates for patient visits
• Tracks member consents of enrolled and engaged members
• Conducts outreach to established members utilizing ad hoc lists, no show and canceled reports and/or assigned panel lists
• Obtains medical records, processes care plan and visit summaries, processes and mail member educational materials
• Completes ongoing training to further skills and development
• Ensures all member engagements are documented accurately
• Assist with special projects outside of normal scope of responsibility when necessary

Preferred Qualifications

• Experience using electronic medical records
• Bilingual Spanish-speaker
• Excellent Data Entry skills
• Experienced in Microsoft office (Word, Excel, Powerpoint, etc.)
• Demonstrates excellent customer service skills
• Works collaboratively with other team members
• Strong ability to demonstrate empathy, build relationships and discover patients’ needs
• Excellent oral/written communication skills to ensure information continuity

Benefits

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits
• Comprehensive Benefits – Medical, dental, and vision insurance, two employee assistance programs (EAP), employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts
• Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources
• Time Off & Leave – Paid holidays, flexible vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves
• Wellness & Growth – A well-being bundle with Carrot Fertility and Peloton at no cost, mental health support, and an annual professional development stipend