Pursuit Manager

Summary

Join Smile Digital Health, a leading health data platform company, and oversee the entire technical RFP and deal lifecycle for opportunities in the US and Canada. You will manage the end-to-end opportunity process, from prioritization and proposal completion to internal coordination and post-submission transition. Collaborate with various subject matter experts, including sales, product, engineering, and marketing. Improve and standardize proposal formats and content management, ensuring consistent results aligned with company brand guidelines. This role requires strong technical writing skills, experience in technical proposal writing within the technology or healthcare tech industry, and the ability to work cross-functionally. The ideal candidate will possess APMP or Shipley certification and a deep understanding of US healthcare. Apply today and help us bring #BetterGlobalHealth to patients worldwide!

Requirements

• 5+ years of relevant experience in technical RFP writing, in the technology (and/or healthcare tech) industry along with in-depth knowledge interpreting RFPs, developing technical responses and proposals
• APMP Practitioner or Shipley certification or equivalent experience with APMP or Shipley certification in progress
• Post secondary education in a related area of study such as business or communication or the equivalent experience to demonstrate the required level of competency
• Demonstrated and strong technical content writing skills, preferably in technical proposal writing
• Demonstrated ability to implement proposal best practices including, but not limited to, compliance and response matrix, systematic content design and planning, win themes, topical outlines etc
• High degree of accuracy, organization and strong attention to detail with excellent verbal and written communication skills
• Demonstrated ability to work cross-functionally, organizing prep calls and presentation dry runs as a part of the proposal process
• Ability to adapt to an ever changing environment of growth and change

Responsibilities

• Oversee the full-cycle technical proposal processes for assigned RFPs and opportunities including development, win theme strategy and delivery of pursuits or projects deemed strategic
• Act as the main point of contact in project managing the end-to-end RFP and client pursuit process including evaluating requirements, developing timelines with clearly defined accountabilities and deadlines, undertaking gap analyses and independently developing strategies to overcome them, technical writing and ensuring mandatory requirements are highlighted and met
• Work closely with cross-functional teams to achieve proposal objectives including capture plans, benefits, solutions and proof into proposals, and deliver proposals on time that are compliant, clear, compelling and follow Smile brand guidelines
• Develop recommendations to improve proposal capabilities and processes by understanding proposal best practices and guidelines including readability, consistency, tone and frameworks
• Provide effective and accurate metrics, data and reporting to analyze KPIs, ROI, etc
• Entering and monitoring accurate tracking data, articulating requirements with contributors, contributing proposal status information to review meetings, and transmitting proposals
• Maintain up-to-date and in-depth knowledge of Smile products and capabilities along with industry and business development knowledge of existing or prospective customers
• Comply with the privacy, security and confidentiality policies
• Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party. A breach of policy or misuse of information could result in disciplinary action up to and including termination of employment

Preferred Qualifications

Knowledge or experience with US healthcare (US Payer and Provider), preferred

Benefits

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club