QA Lead

Summary

Join Thanx, a leading loyalty and guest engagement platform for restaurants, as a QA Chapter Lead. You will drive quality initiatives across teams, lead the QA Chapter, and be embedded in software development teams. This hands-on leadership role requires defining testing strategies, mentoring QA Engineers, and fostering a culture of quality, automation, and continuous improvement. You will collaborate closely with Engineers, Product Managers, and Designers to proactively identify and address quality concerns. The ideal candidate has 5-8 years of experience in software testing, including leading QA teams or chapters, and expertise in test automation. This role offers the opportunity to make a significant impact on a growing company.

Requirements

• 5-8 years of experience in software testing, including leading QA teams or chapters
• Strong hands-on experience with Shift-Left Testing, embedding QA early in the SDLC
• Expertise in test automation using tools like Selenium, Cypress, Functionize, and Playwright
• Experience managing QA efforts in Agile development environments
• Proficiency in performance testing tools (JMeter, Gatling, K6)
• Strong experience with CI/CD pipelines and integration of automated tests
• Ability to drive AI-driven testing and introduce self-healing test automation
• Excellent leadership, facilitation, and collaboration skills

Responsibilities

• Lead the QA Chapter, ensuring best practices are shared and adopted across teams
• Act as the main QA partner for Engineering Managers, aligning QA initiatives with business objectives
• Define and refine QA processes to enhance efficiency, reduce defect leakage, and optimize test coverage
• Advocate for Shift-Left Testing, embedding QA at the earliest stages of feature development
• Drive the adoption of AI-driven testing, ensuring self-healing tests and automation strategies are in place
• Design and implement end-to-end test strategies, including manual, automated, performance, and security testing
• Ensure teams follow best practices in automation by leveraging tools like Selenium, Functionize, Cypress, and JMeter
• Collaborate with developers on CI/CD pipelines, ensuring smooth integration of tests
• Monitor and optimize automation coverage, balancing between manual and automated testing
• Improve API testing strategies using tools like Postman and JMeter
• Facilitate cross-team testing efforts, ensuring smooth collaboration between software development teams
• Lead retrospective meetings within the QA Chapter, refining strategies based on real-world testing challenges
• Define key QA metrics (defect leakage, test coverage, cycle time) and ensure visibility in dashboards like Looker
• Conduct regular QA syncs with Engineering Managers, driving continuous quality improvements
• Provide mentorship to QA Engineers, fostering a learning and growth-oriented environment

Preferred Qualifications

• Experience in API testing with Postman and similar tools
• Familiarity with observability tools for tracking defect patterns
• Background in security testing and compliance
• Knowledge of modern software development and DevOps practices