QA Manager

Summary

Join Convoso, a leading AI-powered contact center platform company, as their QA Manager. You will oversee all software quality efforts, lead a diverse QA team, manage testing initiatives across multiple projects, and define and track KPIs. This role requires close collaboration with engineering, product, and leadership to ensure quality throughout the software delivery lifecycle. You will also be hands-on with tools like Cypress, Postman, and Jenkins, driving strategic improvements in CI/CD pipelines and automation architecture. Convoso offers a supportive and positive work culture with opportunities for growth and development. The company is committed to innovation and providing a competitive edge to its customers through its advanced technology.

Requirements

• 8+ years in Software Testing and Quality Assurance
• 3+ years in a QA management role
• Demonstrated experience managing large, distributed QA teams (manual + automation)
• Hands-on experience writing JavaScript (preferred) and creating functional automation scripts using tools like Cypress.IO (preferred), Playwright, Webdriver.IO, Test Cafe, etc
• Strong expertise in API testing and test automation, especially using Postman or similar tools
• Expert-level experience in test planning, case design, regression coverage, and performance test strategy
• Solid understanding of QA methodologies, test lifecycle, and Agile software development
• Experience with CI/CD integration, preferably using Jenkins
• Excellent verbal and written communication skills

Responsibilities

• Lead, mentor, and grow a cross-functional QA team including manual testers, SDETs, and offshore QA resources
• Establish team priorities, assign tasks and ensure deadlines are met while maintaining high-quality standards
• Manage resources and timelines for multiple concurrent projects, ensuring efficient test execution
• Set clear goals, career paths, and performance benchmarks for the team
• Foster a culture of ownership, accountability, continuous improvement, and innovation
• Own QA strategy and processes across all product lines, ensuring scalability, effectiveness, and alignment with company goals
• Define and track quality KPIs, test coverage metrics, and defect trends to drive transparency and improvement
• Collaborate with engineering and product stakeholders to plan test strategies, test data management, and acceptance criteria
• Ensure consistent automation coverage across all product components, prioritizing high-value user flows and critical paths
• Oversee design and implementation of reliable automated test scenarios and regression suites for UI and AP
• Drive the adoption and scaling of automated testing frameworks (we use Cypress.IO), integrated with CI/CD tools like Jenkins
• Ensure test suites are fast, reliable, maintainable, and provide actionable feedback to the development, DevOps and QA teams
• Establish, document, and enforce QA best practices, tools, and standards across the team
• Conduct regular audits and retrospectives to identify process improvements and reduce risk
• Coordinate performance testing efforts and system monitoring in coordination with DevOps teams
• Act as the quality owner across agile squads, contributing to sprint planning, grooming, and retrospectives
• Provide regular reporting and quality dashboards to engineering leadership and other stakeholders
• Balance resource allocation and prioritize QA efforts across multiple projects and deadlines

Benefits

• 100% covered premiums for employees + dependents (spouse + upto four children)
• PTO, Paid Sick Time, Holidays
• Your birthday off
• Monthly credits toward food & beverage
• Employee referral bonus
• And a team of highly experienced and kind colleagues!
• Casual office environment & dress
• Fully stocked kitchen (Dietary restriction-friendly)
• Flexibility of Shift