QA Manager

Summary

Join PetLab Co. as a Quality Assurance Manager to lead internal QA operations for pet supplement products. Manage internal batch release, lead complaint and CAPA processes, and support cross-functional teams. This role is crucial in bridging quality oversight between internal teams and contract manufacturers. The ideal candidate thrives in a fast-paced, remote-first environment and is passionate about pet wellness. A competitive salary, bonus, and comprehensive benefits package are offered. The position requires experience in QA within the dietary supplement, food, pet product, pharma, or medical device industry.

Requirements

• Bachelor’s degree in a scientific discipline (e.g., Biology, Chemistry, Food Science, Animal Science...etc)
• 3–5+ years of experience in a Quality Assurance role within the dietary supplement, food, pet product, pharma or medical device industry or equivalent
• Experience working with contract manufacturers and understanding of remote quality oversight
• Proficiency in CAPA systems, root cause investigation, and quality data review
• Excellent communication, project management, and cross-functional collaboration skills

Responsibilities

• Own the internal finished good batch release process, ensuring documentation completeness and alignment with internal requirements (including COA and test data review for escalations only)
• Coordinate and track Corrective and Preventive Actions (CAPAs) related to internal or CM-driven quality issues
• Manage and execute training on quality systems, complaint processes, and quality standards
• Prepare for and lead Monthly Quality Reviews, summarizing key trends, issues, and progress
• Lead the Annual Product Quality Review process with support from cross-functional partners
• Provide guidance on customer complaint responses and coordinate internally to ensure appropriate escalation and resolution
• Conduct trend analysis of complaints and adverse events and develop response strategies
• Lead and document quality event investigations, including issues stemming from CM operations, product deviations, or recalls
• Manage CAPA follow-up, ensuring corrective actions are closed in a timely and effective manner
• Support mock and real product recall activities, including documentation and internal coordination
• Serve as a key Quality Assurance point of contact for Operations, Procurement, R&D, and Customer Experience teams
• Support R&D trials or pilot batches by coordinating quality requirements, materials, and testing
• Evaluate non-commercial materials for trial or alternate sourcing use
• Maintain general quality and technical support across the business, including support for NASC Adverse Event Reporting System and quality awareness

Preferred Qualifications

Familiarity with 21 CFR Part 111, 507 and/or pet industry best practices (NASC and AAFCO standards a plus)

Benefits

• 20 days PTO excluding bank holidays
• Company Bonus
• Medical, Vision and Dental Insurance
• Short term and Long term disability Insurance
• Life Insurance
• 401K
• Monthly Uber coffee/bagel and lunch
• Monthly Internet Stipend