Quality Analyst

Summary

Join Clipboard Health as a Quality Analyst and become the eyes and ears of our healthcare marketplace. You will investigate and assess suspicious activity, ensuring a healthy and trustworthy platform. This role requires strong written communication, comfort with ambiguity, and attention to detail. You will manage communications with healthcare professionals and facilities, documenting your findings clearly. Your insights will directly influence product features and marketplace policies. Clipboard Health is a fast-growing tech startup with a remote-first culture.

Requirements

• You like to write, and you do it well
• You can reason comfortably with incomplete information
• You have a “let’s do this” attitude
• You’re naturally a little skeptical
• You have attention to detail
• Minimum 15Mbps wired internet connection
• Minimum i5 processor or equivalent
• Minimum 12GB Ram
• Quiet working environment
• Steady power and internet connection

Responsibilities

• Investigate and pass judgment on dozens of cases of unexpected or fraudulent behavior per day. This is in a timely manner and with clearly documented reasoning
• Manage communications with healthcare professionals and healthcare facilities in connection with those cases
• Investigate behavior that seems “off” within the marketplace. Clearly communicate your findings for the rest of the team
• Be the expert on marketplace policies for internal stakeholders

Preferred Qualifications

Applicants that are comfortable with data and have experience with BI tools, SQL, python, excel, etc…