Quality and Compliance Manager

Summary

Join Skillsoft and ensure the highest quality standards for all learner-facing services. This role focuses on business processes, risk management, feedback analysis, and compliance with national and international standards. You will implement a global Trainer Academy, prepare quarterly reports, monitor performance, and maintain accreditations. The position also involves continuous improvement initiatives, curriculum development, and collaboration with managers. Success is measured by KPIs such as NPS, learner outcomes, feedback improvement, and customer satisfaction.

Requirements

• Educated to GCSE standard or equivalent which must include English and Maths
• Educated to degree level
• Qualification in a relevant discipline
• Qualification in Internal Quality Assurance
• 5+ years in Leadership and Management
• Evidence of continuing professional development
• Strong research and analytical skills
• In-depth knowledge of international industry regulations
• Detailed knowledge of business management principles
• Working knowledge of relevant software tools and computer literacy
• Proven track record of developing and implementing effective quality assurance initiatives, policies and procedures linked to strategic priorities
• Has experience of managing and motivating complex, multi-disciplined teams
• Demonstrable experience of implementing quality assurance initiatives, that support growth and development of teaching/training personnel
• Demonstrable experience of leading on quality standardisation
• Experience in educational leadership roles
• Experience in Instructional development
• Analytical knowledge and experience in overseeing programme evaluation
• Evidence of successful implementation of quality processes related to teaching, learning and assessment
• Experience of working with external partners (awarding organisations/regulatory bodies) to meet standards and improve performance
• Experience of supporting organisations to meet the requirements of regulatory regimes e.g. external audit, inspection bodies
• Strong leadership and management skills with evidence of developing teams and individuals to support performance and growth
• Excellent communication and interpersonal skills with the ability to build relationships and influence a range of internal and external stakeholders
• Excellent digital skills, including the ability to analyse and visualise data in a range of formats

Responsibilities

• Implement a Trainer Academy worldwide, implementing consistent working practices for onboarding, skilling and continuous professional development of our trainers
• Prepare quarterly reports which includes compliance and contractual performance, identifying data trends, and producing action plans to improve outcomes
• Monitor and interrogate performance by analysing relevant statistical data to inform improvements in aspects of the training community output
• Adhere to ISO 9001 where applicable, maintaining our existing accreditation
• Ensure the maintenance of country-specific accreditations that enable us to bid for more work, meet local standards and/or meet local market requirements
• Manage training quality through regular standardisation, sampling of practice and collaborative working with Training Managers
• Proactively develop systems and reporting that provide insights into performance across all provision driving quality improvements
• Undertake personal research, training and development to ensure continued expertise in the role in the latest pedagogical styles of delivery
• Collaborate with managers on the development of relevant and appropriate curriculum procedures and practices