Remote Quality Assurance Analyst
at Abarca Health

Summary

Join Abarca as a Quality Assurance Analyst for a 5-month temporary assignment from September 2024 - January 2025. As the go-to person for answers and prompt solutions, you'll guarantee high quality continues to distinguish our technological platforms.

Requirements

• Associate’s Degree or Bachelor’s Degree in Business, Engineering, Healthcare, or related field. (In lieu of a degree, equivalent relevant work experience may be considered.)
• 3+ years of experience or equivalent in a health plan and pharmacy benefit management setting
• Experience with testing methodologies, troubleshooting, root cause analysis, quality assurance practices and tools
• Experience in analyzing large data sets through dashboard tools (e.g., Tableau, QVW and Excel tools)
• Excellent oral and written communication skills in Spanish and English

Responsibilities

• Optimize and perform testing and monitoring activities to ensure the quality of the systems and processes supporting the company’s operation
• Be an SME on all lines of business (Medicare, Medicaid, commercial, etc) and stay current with regulatory guidelines, ensuring testing complies with rules and regulations
• Develop, document, and execute test plans, and test cases and/or scripts based on functional requirements
• Analyze, document, and report on test results to business stakeholders, company leads or external clients
• Document and track issues identified during testing activities to ensure defect resolution and testing completion
• Identify missing requirements based on test-cases development and testing experience
• Guide other QA Analysts as they learn what you already know and share the knowledge
• Lead development of new ideas and requirements to resolve testing and system’s issues, and improve current systems based on testing results by collaborating within the department and outside the department
• Design testing documentation templates and testing scope as required by new client implementations
• Conduct peer reviews of testing results and documentation to ensure the quality of the work being provided to the client on an as need basis
• Create the first draft of policies and procedures related to testing and quality activities and assist in the ongoing maintenance of said policies
• Participate on projects and new client implementations to gather understanding on new system functionalities and requirements that will require testing and/or monitoring
• Create and conduct training on system logics and/or processes and be the champion that the team goes to when they have questions
• Guide team members during issue-solving activities, new business requirements gathering, and day-to-day system operation
• Work cross-functionally to properly carry out changes and evaluate impact of new system requirements
• Participate in Prioritization and/or Request Management Meetings to coordinate testing when new functionalities are implemented
• Lead the way in tracking and reporting of key quality metrics to monitor testing efforts and results
• Gather proper and accurate documentation and data during internal and external audits related to the Company’s PBM processes
• Perform additional tasks or special projects as assigned

Benefits

• Flexible hybrid work model which will require certain on-site work days (Puerto Rico Location Only)
• Availability for on-call hours, including evenings, weekends, and holidays, to promptly address emergent issues or provide necessary support as dictated by operational demands