Quality Assurance Manager

Summary

Join LTD Scale as a seasoned Quality Assurance Manager and lead quality assurance initiatives across all product lines. This critical remote role demands ensuring adherence to quality standards, certifications, and regulatory requirements. You will collaborate with various teams to enhance product quality. Key responsibilities include new product development, quality assurance assessments, stakeholder management, reporting, and continuous improvement. The ideal candidate possesses extensive experience in the food industry, strong knowledge of food safety standards, and proven project management skills. LTD Scale offers a supportive work environment, career development opportunities, work-from-home flexibility, and early Fridays.

Requirements

• Have a minimum of 3 years' experience in a QA role or product development role within the food industry
• Possess strong knowledge of food chemistry, raw ingredient processing, and international food safety standards
• Have experience managing quality assurance programs, audits, and ensuring compliance with international standards
• Be able to manage multiple projects and work effectively with cross-functional teams
• Have excellent analytical, problem-solving, and communication skills

Responsibilities

• Be a critical member of the new product development team from concept to execution for both retail and B2B markets
• Research and implement innovative product formulations using knowledge of food chemistry, mainly pertaining to raw ingredients and risks (e.g., tea blends, herbs, and spices)
• Collaborate with the Sourcing Manager and Sales Team to verify products that meet customer briefs and business goals, including but not limited to, meeting the specification required, satisfying import regulations and meeting the standards required (Aus Organic/USDA,NOP, EU, kosher etc), meeting the cost price required and controlling the risk
• Create and manage WIP (Work in Progress) development timelines, ensuring all departments meet critical business deadlines
• Be responsible for QA assessments on all products, ensuring compliance with CCP (Critical Control Points) and food safety standards. (HACCP, GMP)
• Develop and maintain QA documentation for all products, including international labelling compliance, PIFs (Product Information Forms), FSANZ approvals, allergen testing, and certifications (e.g., Halal, Kosher, FDA)
• Work with production teams (both inhouse and external partners) to ensure consistency and quality across all product batches
• Implement and review quality control procedures, conducting internal and external audits to maintain product quality, minimise risk, evaluate the integrity of the plan
• Manage certification audits and processes related to HACCP, ACO, Kosher, Halah, and other relevant standards
• Act as the primary point of contact for internal and external stakeholders, maintaining open and efficient lines of communication
• Collaborate with the sales team to create product lines and meet market demands while ensuring all quality aspects are addressed
• Support procurement by vetting suppliers and ensuring they meet the company’s quality and ethical standards and certifications
• Participate in audits, assist and develop corrective actions for product and process improvements
• Ensure that international and local QA standards are met across all suppliers and production facilities
• Regularly report on product development progress, QA issues, and improvement plans to senior management
• Track and analyze production and QA data to improve product consistency, resolve quality issues, and maintain high standards with consistency
• Manage and close CARs (Corrective Action Requests) within agreed timelines to prevent recurring issues. Take preventative action to minimise CARS
• Oversee product testing, including microbiological and sensory tests, ensuring results align with product specifications

Preferred Qualifications

• Have experience importing/exporting food products into Australia, the US, or the EU
• Have a Bachelor's degree in Food Science, Food Technology, or a related Quality Assurance field
• Have experience in GMP (Good Manufacturing Practices) and process enhancement strategies

Benefits

• Work in a potential-focused, collaborative, and supportive work environment
• Have great career path development opportunities to head into more senior positions
• Have a WFH set-up with a focus on work-life balance
• Enjoy early Fridays on full pay for an excellent work-life balance