Senior Client Operations Analyst

Summary

Join Signify Health as a Sr. Client Operations Analyst and support relationships with health plan partners. You will provide prompt and accurate follow-up on client requests, create ad-hoc reports, conduct data analysis, and maintain client marketing materials. Responsibilities include developing strategic programs, collaborating with leadership, leading project teams, and ensuring client deliverables meet requirements. The role requires strong data analysis skills, experience with Google Suite, and excellent communication abilities. A Bachelor's degree is preferred but not required, along with 2+ years of relevant experience. Signify Health offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Requirements

• 2+ years of relevant work experience
• Astute in reviewing and organizing data in Excel
• Experience using Google Suite (Gmail, Sheets, Slides)
• Ability to clearly articulate via verbal and written communication
• Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment
• Experience balancing multiple work commitments and prioritizing tasks appropriately
• Confidence to seek clarification when encountering unfamiliar situations
• Effectively collaborates with cross-functional teams

Responsibilities

• Provide support for one or more complex, high-volume, national clients
• Develop and implement strategic programs and projects that align with the company's healthcare business objectives
• Collaborate with leadership to define program goals, scope, and success metrics
• Lead cross-functional project teams and provide direction and support throughout the project lifecycle
• Partner with internal teams in support of client program objectives
• Regular meetings with internal stakeholders to ensure alignment on client requirements & deadlines
• Organize and present KPIs to internal stakeholders
• Execute on client SLAs relative to reports, deliverables, and member feedback
• Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements
• Client meeting documentation: data entry, meeting minutes, action items
• Oversight of client marketing materials and direct mail campaigns
• Monitor success and serve our clients through the completion of ad-hoc reporting projects
• Quality assurance for reports and deliverables; report manipulation based on client requirements
• Communicate updates and escalations with internal stakeholders in support of client programs
• Ticket submission and tracking for client requests directly related to the success of the program
• Internal tracking, documentation, and client response formulation for member grievance
• Account coverage in the absence of the Client Success Executive or Manager

Preferred Qualifications

• Bachelor’s degree
• Client-facing experience

Benefits

• Full range of medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Education assistance
• Free development courses
• Paid time off programs
• Paid holidays
• CVS store discount
• Discount programs with participating partners