Quality Assurance Specialist

Summary

Join BHG Financial, a growing company with an award-winning culture focused on developing employees into business leaders. We started in 2001 and have become a leader in financial services, offering innovative solutions and personalized service. We are dedicated to our customers' success and use data and analytics to provide faster funding. This role involves monitoring calls for quality assurance, providing performance data, and ensuring compliance. BHG Financial offers a supportive work environment with opportunities for growth and development.

Requirements

• Associate's Degree in Business or related field
• 2-3 years of professional experience
• Experience using word processing, email, and spreadsheet functions

Responsibilities

• Listen to and monitor calls for customer satisfaction, compliance, and conformity with BHG processes
• Perform live call monitoring and provide performance data to management teams
• Ensure calls comply with internal quality standards and overall consistency in the delivery of “best-practices.”
• Support the overall Quality Assurance workflow by conducting customer call evaluations and providing feedback to Leadership Teams
• Collect, Coordinate, Evaluate, and provide call data for coaching, feedback and reporting
• Strong attention to detail
• Follow compliance policy and procedure

Preferred Qualifications

Sales experience

Benefits

• Medical/Rx/Dental/Vision coverage for employees and their eligible family members
• Competitive PTO and vacation policies
• 1 Friday off each month for Wellness Weekends
• Company 401(k) plan with employer contributions after one year
• Company-sponsored training and certification opportunities
• Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
• Ongoing volunteer opportunities to give back to the community through our BHG Cares program