Quality Assurance Specialist

Summary

Join Verra Mobility as an Event Processor and ensure the accuracy of processed events, contributing to improved client throughput. You will perform quality checks, document errors, process escalated queues, and participate in employee communication sessions. This role requires strong attention to detail, problem-solving skills, and excellent communication. Experience in processing and quality assurance is preferred. The position reports to the Event Processing Supervisor within the Operations team.

Requirements

• Working knowledge of processing rules and/or ability to learn client requirements
• Strong communication, both verbal and written, and the ability to determine the proper medium of communication based on issues at hand
• Strong problem-solving and analytical skills
• Dependability and demonstrated ability to document and report as needed
• Professionalism and the ability to work well with different groups
• Self-motivated, quality driven individual with a strong attention to detail
• Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines
• Ability to lead/facilitate meetings
• Advanced computer skills with O365 suite and reporting databases
• Ability to sit for long periods of time for date entry/ event processing

Responsibilities

• Perform quality checks on open and closed events against established manuals/quality assurance instruments and standards on any active Business Operating Systems, or Processing Platforms
• Update and document errors through reporting, related to findings related to QA metrics
• Process escalated queues when needed and record any errors present
• Participate in employee communication sessions, for updates to manuals/laws/software
• Other office/clerical duties as assigned

Preferred Qualifications

• 3-5 years of processing experience
• Quality assurance experience