Remote Quality Data Lead

Summary

Join Q-Centrix as a Clinical Data Lead and become an integral part of the account team, serving as the subject matter expert. You will manage quality tasks, including team orientation, data validation, and review processes. Responsibilities include coaching team members, reviewing key metrics, and ensuring data integrity. The role requires strong analytical skills, attention to detail, and experience with data abstraction in the STS Registry. Q-Centrix offers a fully remote work environment, flexible scheduling, a generous PTO program, and a robust benefits package including health insurance, retirement plan, and professional development opportunities.

Requirements

• Strong analytical and critical thinking skills to approach problems in a systematic method using the ability to synthesize data and suggest recommendations
• Demonstrates high standards for accuracy and attention to detail
• Demonstrates technical savvy and adeptness to learn new systems and technology
• Thrives working independently and takes ownership of projects
• Consistently and clearly communicates, adjusting style and tone as needed to effectively collaborate with hospital partners, peers, abstractors and others
• Demonstrates strong self-organizational and time management skills to concurrently manage multiple accounts, adjusting as needed to shifting timelines and priorities
• Adapts to changes in project timelines, requirements, and assignments
• Maintains a high degree of responsibility in keeping PHI secure and confidential
• 2+ years direct data abstraction experience in the STS Registry
• Intermediate proficiency with MS Office (Microsoft Excel)
• Exposure to multiple patient medical record systems (EMRs) and clinical databases

Responsibilities

• Identify and address first-tier quality and efficiency performance concerns, ensuring quality standards are met consistently and escalating to MCS/SM and CSL as needed
• Design and implement initial coaching strategies to address and resolve team quality and efficiency performance issues, fostering a supportive and productive work environment
• Cultivate the skills and capabilities of abstractor team members, ensuring continuous growth and professional development
• Review key operating metrics to provide data driven recommendations to support business financial goals
• Lead new partner implementation orientation
• Work closely with the Clinical Services Lead on case-specific questions, as needed
• Other partner tasks, as needed
• Oversee initial greenlighting process, including the orienting and onboarding of newly added team members
• Manage the ongoing internal case review process, ensuring timely completion of monthly CERs, IRRs, and Treatment Grids as assigned
• Conduct monthly review of CER/IRR/Treatment Grid results for quality trends and ensure accuracy standards are met. Design and implement re-education strategies for the abstraction team to address quality risks, utilizing Q-C resources or creating custom educational materials, as needed
• Effectively manage all quality and data integrity tasks for each assigned project to ensure accurate reporting, including timely completion of pre-submission cleanup process, targeted reviews, fallout/exception/occurrence reviews and reporting, and data harvest cycles as applicable, partnering with the Clinical Services Lead to ensure partner notification and review
• Provide partner quality performance opportunities to Clinical Service Lead, and support creating documentation of recommendations
• Maintain and share abstraction team support documents, including the Measure Detail Document (MDD) and Clarification Forms, continuously updating including enhancing design of MDD to be clear and easy to use
• Serve as the subject matter expert in assigned registry or measure
• No more than 15% - 20% abstraction
• Other tasks, as assigned

Preferred Qualifications

• 1+ years providing coaching and guidance to teams
• RN, LPN, RT, RVT, or RCIS credentials

Benefits

• A fully remote work environment with flexible schedule and a generous Paid Time Off program with additional paid time for volunteering
• Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents
• 401(k) retirement plan with a company match
• Paid professional development hours and other supportive resources