Quality Manager

Summary

Join Pallon, a fast-growing AI company, as their new Quality Manager! Lead and develop a team of 15+ Quality Specialists across three product lines. You will work cross-functionally to ensure high-quality product delivery. Responsibilities include monitoring and enhancing product quality, coordinating feedback loops, designing scalable processes, and creating quality documentation. The ideal candidate has 5+ years of experience in a quality-focused role, including 2+ years in management, and strong knowledge of quality methodologies. Bonus points for experience with AI-based products and risk management. Pallon offers a stimulating work environment, a supportive team, an ESOP, and unique company offsites.

Requirements

• Minimum of 5 years of experience in a quality-focused role, including 2+ years in a management or leadership position
• Strong applied knowledge of quality methodologies (e.g., Six Sigma, Lean, FMEA, CAPA)
• Strong analytical skills, with experience in building dashboards and using data to drive decision-making
• Demonstrated experience leading and implementing quality improvement initiatives
• We’re looking for a self-starter who takes full ownership, thrives on autonomy, and consistently gets things done without needing to be micromanaged

Responsibilities

• Lead and develop a team of Quality Specialists, ensuring key performance indicators and quality metrics are consistently met
• Monitor, evaluate and enhance product and process quality across all product lines
• Coordinate structured feedback loops and reporting with key stakeholders to drive continuous improvement
• Design and refine scalable processes, including tooling, metrics, and quality best practices
• Create and maintain comprehensive documentation, SOPs, and quality guidelines
• Collaborate with cross-functional teams (engineering, operations, customer service) to streamline workflows and align quality initiatives

Preferred Qualifications

• Experience with AI-based products or reviewing AI-generated outputs
• Familiarity with risk management frameworks and proactive mitigation strategies
• Experience leading cross-functional projects from concept to implementation
• A track record of scaling teams and and operational processes effectively

Benefits

• Contribute to a positive impact on society and environment
• Work in a stimulating and fast paced environment
• Be part of a motivated, smart, fun and supportive team
• Own a part of Pallon and have a part in our success with our Employee Stock Option Plan (ESOP)
• Work for the Underworld, not the Devil: exploring sewers virtually and in real life during our Pallon offsites