Quality Project Manager

Summary

Join PatientPoint's Quality Management Office as an internal process management expert. You will analyze business processes, streamline workflows, and lead continuous improvement initiatives. Collaborate with stakeholders, solve problems, and utilize project management skills to ensure projects stay on track. Responsibilities include analyzing processes, collecting data, leading improvement projects, developing documentation, and providing training. The ideal candidate has 5+ years of experience in process improvement or project management, strong project management skills, and proficiency in process mapping and data analysis. A Lean Six Sigma certification is desired. PatientPoint offers competitive pay and benefits, including flexible time off, hybrid work options, and a 401K plan.

Requirements

• 5+ years of experience in process improvement, business operations, or project management
• Strong project management skills with experience coordinating complex initiatives involving cross-functional teams
• Proficiency in process mapping, data analysis, and workflow optimization
• Knowledge of Lean, Six Sigma, Kaizen, or other process improvement methodologies
• Experience with process improvement tools such as Visio (Process Mapping tools)

Responsibilities

• Analyze existing business processes to identify areas for improvement
• Work cross-functionally with teams to streamline workflows and eliminate inefficiencies
• Collect and analyze data to measure process effectiveness and track improvements
• Lead or support process improvement projects from inception to completion
• Develop and maintain documentation of improved processes, including standard operating procedures (SOPs)
• Provide training and guidance to teams on changes to internal processes and metrics
• Develop and implement process improvement strategies using Lean, Six Sigma, and other process analysis tools and methodologies

Preferred Qualifications

• Certifications such as Lean Six Sigma Green Belt or Black Belt, Certified Lean Practitioner, or other recognized credentials in Lean or continuous improvement methodologies
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Excels in facilitating collaboration between diverse teams and stakeholders
• Proactively identifies and resolves issues to ensure timelines and objectives are met
• Thrives in a dynamic environment requiring adaptability and critical thinking

Benefits

• Flexible time off to recharge
• Hybrid work options
• 401K plan