Remote Quality Specialist

Summary

Join our team as a Quality Specialist and contribute to accelerating operational improvement, cost savings, and customer satisfaction in the electrical infrastructure industry.

Requirements

• Bachelor’s degree or 10 years of field experience
• DC Power Installation experience
• Knowledge of Engineering requirements of DC Power products
• Five years of experience in telecommunications, Datacenter or Industrial Segments
• Understanding of TELCO quality requirements

Responsibilities

• Promote, support and expand the Services Quality Management System (QMS) to accelerate the rate of operational improvement, resulting in cost savings within the operation
• Interpret industry customer standards and follow up with execution in the deployment of services. Assists with the creation and implementation of, and ensures conformance with, instructions, guidelines, and procedures to drive standardization and consistent execution in delivery of customer requirements
• Establish and implement QMS priorities and targets in cooperation with functional team members across all functions within the local operation, monitors progress and supports actions on deviations from targets
• Trains and coaches local teams in the standard quality improvement approach to develop organization capability to continuously improve business practices and performance
• Conducts benchmarking and best practice spreading within the operations to embed a culture of excellence in operational performance
• Assists with the analysis and communication of customer perceptions to guide the local improvement actions toward greater customer satisfaction
• Travels 60%, as required

Preferred Qualifications

• Strong communication skills with varying levels of the organization
• Master Electrician
• Experience in the use of computer-based management and administrative tools (i.e. MS Office, SFDC, Workfront, etc)