Quality Specialist, Safety Enforcement

Summary

Join Reddit's Anti-Evil team as a Quality Specialist and contribute to maintaining a safe and healthy online community. You will partner with various teams to oversee the quality program, ensuring accurate and equitable content moderation. Responsibilities include developing relationships with vendors, mastering content policies, managing data, analyzing trends, and collaborating cross-functionally. The ideal candidate possesses 3+ years of Trust and Safety experience, 2+ years in quality operations within content moderation, and proficiency in data analysis tools. Reddit offers a flexible work environment and a comprehensive benefits package.

Requirements

• 3+ years of industry experience within Trust and Safety
• 2+ years in a similar quality operations, or quality program management role within a content moderation environment
• Proficiency with Mircosoft Excel, Google Sheets and Looker Studio
• Motivated and self-directed, demonstrated ability to innovate and bias toward action in fast-paced environments
• Ability to communicate and discuss complex topics with expert and non-expert audiences; subjects can range from technical issues to challenging policy discussions
• Ability to tackle ambiguous and undefined problems
• Strong interpersonal skills

Responsibilities

• Develop and maintain a strong relationship with our external vendor
• Become an expert on our content policies, and our enforcement principles
• Oversee the day-to-day operation of the quality program, ensuring alignment with Reddit’s rules and content moderation standards
• Own the reporting practices for the quality program, which includes managing large data sets
• Analyze data to identify insights and trends to drive continuous improvement initiatives and strategic decision-making
• Collaborate with cross-functional teams, including other teams within Safety, as well as Legal, Policy, Product, and Engineering, to identify and address enforcement needs across the business
• Monitor industry trends and developments in content moderation, technology solutions, and regulatory changes, advising on potential impacts and opportunities for the company

Benefits

• Private Medical, Dental and Vision Benefits
• Personal Retirement Savings Account with matching contribution
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Cycle to Work and Tax Saver schemes
• Flexible Vacation & Reddit Global Days Off