Senior People Services Delivery Manager

Summary

Join Turnitin as a Senior People Service Delivery Manager and lead Tier 1 and Tier 2 teams in addressing employee queries and resolving issues. You will manage People processes, ensuring operational effectiveness and compliance. Leverage technology to enhance processes and maintain the knowledge base. Build relationships with the People Team and other departments to ensure legal compliance. The ideal candidate will have 5+ years of experience in HR support, compliance, and employment law, along with excellent communication and analytical skills. Turnitin offers a remote-first culture and a competitive total rewards package, including generous time off, health and wellness programs, and a retirement plan.

Requirements

• 5+ years experience supporting human resources and related systems and/or employment law matters
• 5+ years Human Resources support in global, federal and multi-state employment laws
• 5+ years experience in HR compliance, internal audit, and/or employment law
• Excellent communication and analytical skills
• Ability to distill abstract concepts into clear, simple terms
• Understanding of HR systems from a compliance perspective

Responsibilities

• Provide guidance, coaching, and support to our Tier 2 and Tier 1 roles, allocate tasks, set priorities, and monitor team performance
• Manage the JIRA ticketing system, monitor created tickets team workloads, and ensure that everything is properly assigned, categorized, documented, prioritized, tracked, and delivered timely according to SLAs and OKRs while ensuring accuracy and compliance
• Remove roadblocks and empower team members to define, document, optimize, and operationalize end-to-end business processes
• Draft and implement procedures, processes, and policies to enhance the company's compliance stance
• Collaborate with people and legal teams to update people policies and procedures
• Draft and implement company policies for employees, including employee handbooks
• Ensure policies are clear, accessible, and consistently applied across the organization
• Conduct regular audits to identify compliance issues, investigate work-related incidents, and provide recommendations for corrective actions
• Ensure the company complies with all relevant laws and internal policies, enforcing regulations at all levels
• Maintain accurate records of compliance activities and employee data, ensuring confidentiality and adherence to data protection laws
• Stay up-to-date with changes in employment laws, regulations, and industry standards at local, state, and national levels
• Analyze how legal changes impact the organization's People policies and practices
• Ensure company compliance with all relevant labor laws and regulations
• Provide guidance and training to employees and managers on compliance matters, ensuring they are well-informed about applicable laws and regulations
• Partner on compliance-related training sessions on various People requirements, ethical standards, and best practices
• Work with legal departments and other teams to communicate regulatory requirements and support compliance initiatives
• Identify areas of non-compliance or potential risk and develop strategies to mitigate risks
• Coordinate with internal counsel and senior leadership to develop compliance testing procedures
• Maintain accurate and confidential records related to compliance activities, training sessions, and policy updates
• Prepare reports on compliance activities for management and relevant stakeholders
• Manage up to 4 Tier 1 & Tier 2 Specialists

Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*
• This position is bonus eligible / commission-based