Rcm Manager, Cash Application

Summary

Join Help at Home as a Cash Application Manager, leading a team and overseeing all aspects of cash application within assigned markets. You will be responsible for the accuracy and timeliness of financial data, managing accounts receivable, implementing controls, coaching employees, and contributing to company-wide Revenue Cycle Management initiatives. This role requires strong analytical skills, experience in healthcare revenue cycle management, and advanced proficiency in Microsoft Excel. You will lead with empathy and a team-first mindset, fostering a culture of continuous improvement. Help at Home offers competitive benefits, including weekly pay, comprehensive health insurance, paid time off, 401k, and ongoing training opportunities.

Requirements

• Be analytic and persistent; able to get to the root of problems
• Be self-motivated, reliable, have strong attention to detail, maintain confidentiality, and comply with all policies and procedures
• Demonstrate maturity and the ability to function as a team member; possess good communication skills
• Be able to supervise staff and coach them to improve functioning and overall agency services
• Be organized, assertive, mature, approachable, and open-minded
• Be willing to take initiative
• Identify and progress toward meeting personal and professional goals
• Be able to deal with stress and conflict appropriately
• Possess a Bachelor’s degree and/or 5+ years of revenue cycle experience or general accounting experience
• Understand accounting concepts and procedures
• Possess prior healthcare revenue cycle management/cash application experience
• Possess advanced computer skills, including the use of Microsoft Office applications (e.g., Word, Excel)
• Be able to generate and utilize Microsoft Excel advanced formulas, pivot tables, power queries, and advanced charting

Responsibilities

• Direct the activities of an assigned team
• Resolve moderately complex problems
• Manage and directly oversee Cash Application
• Efficiently maintain and process accounts receivable transactions
• Identify and implement necessary controls
• Coach employees
• Provide general oversight of all people and processes
• Lead with empathy, vulnerability, and honesty
• Have a love of learning
• Demonstrate endless curiosity and an enthusiasm for continuous improvement
• Maintain a team-first mindset
• Empower and inspire full-time associates through coaching
• Hold others to a high standard
• Know how and when to celebrate success
• Direct a growing team of RCM Representatives specialized in cash application
• Supervise assigned personnel, mentor, and coach to achieve the highest level of competency of staff
• Provide constructive feedback, corrective action plans, reviews, and professional development, when appropriate
• Conduct staff meetings at regular intervals for informative and educational purposes
• Incorporate company or departmental changes effectively and timely
• Ensure departmental goals are met by providing daily guidance to staff to ensure work is done efficiently and timely
• Identify deficiencies and work to improve them through collaboration within the team and with other departments
• Manage day-to-day issues and problems, escalating in a timely manner as necessary
• Demonstrate the ability to work effectively at both granular and big-picture levels
• Think analytically with the ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives
• Ensure payments, denials, and payer correspondence (ACH, Lockbox, Credit Card) are posted timely and with accuracy
• Monitor and work to increase the electronic percentage of payments and remits (i.e., 835 & EFT)
• Ensure unapplied payments are applied within department-established timelines
• Direct team(s) to ensure Month-end close responsibilities are met within company-established timelines
• Communicate with payors in accordance with payor requirements and agency policy
• Analyze daily reports and worklists
• Communicate with contracted payers for resolution of issues
• Communicate and partner with RCM leaders and other divisions to drive improvements and reduce revenue risks and cash delays
• Create SOP documentation and process maps, updating with any process changes
• Develop reporting tools to track key performance indicators to monitor and manage overall performance. Present KPIs to leadership team regularly
• Set department goals, measuring performance at regular intervals to track, monitor, and coach to ensure standards are met and maintained
• Help drive Revenue Cycle Management projects to create efficiencies and streamline processes
• Actively contribute to and/or lead company-wide Revenue Cycle Management related activities and visioning
• Support the planning of strategic direction and future state of the organization as it relates to revenue cycle management operations
• Perform other related duties as assigned

Preferred Qualifications

Knowledge of Home Care service technology, Long Term Care Insurance, Medicaid, and Medicare

Benefits

• Weekly pay with salary ranges from $80,000- $90,000 annually
• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 50+ years of history in a high-demand field