Revenue Operations Analyst

Summary

Join Sword Health, a Forbes Best Startup Employer, and contribute to our mission of freeing billions from pain. We're a rapidly growing, high-impact company using AI-powered care to revolutionize healthcare. This Revenue Cycle Management (RCM) role involves managing billing workflows, identifying process improvements, and leading projects to accelerate cash collections. You will collaborate with various teams, including Product, Engineering, and Data, to optimize our revenue cycle and contribute to our path to profitability. The ideal candidate possesses strong analytical skills, experience in healthcare or management consulting, and a passion for improving digital health revenue cycle management. We offer a competitive salary, flexible work arrangements, and a comprehensive benefits package.

Requirements

• At least 1.5 - 2 years of experience in a startup, or in management consulting
• Advanced Excel skills
• Excellent attention to detail
• Experience working cross-functionally with different teams
• Efficient written and verbal communication skills
• Comfort with ambiguity
• Excitement to wear multiple “hats” and problem solve effectively
• Undergraduate college degree

Responsibilities

• Independently own pre-submission, submission and post-submission workflows of Sword’s Revenue Cycle operations
• Identify, implement and quantitatively report out on areas of improvement in Sword’s existing billing operations that impact our path to profitability
• Independently lead projects that scale manual, error-prone RCM operations with the goal of accelerating cash collections
• Work on building new initiatives from the ground-up, such as High Deductible Health Plan billing
• Support the project management of setting up new payment structures as Sword Health expands into additional solutions
• Perform and streamline monthly activities related to reducing time to cash, managing denials and troubleshooting rejections
• Work regularly with the Product team on scaling our home-grown billing tool
• Partner very closely with the Engineering team to test new billing tool features and further automate end-to-end revenue cycle processes
• Collaborate with the Data team to support ongoing reporting of financial metrics and reduce the burden of manual reporting (e.g. client reconciliation files and monthly CEO report-outs)
• Work cross-functionally with the Accounting team on activities related to monthly close such as revenue recognition and payment reconciliation
• Own the front-end of the billing lifecycle which includes participating in external calls with clients, payers, health plans; representing Sword as the reimbursement SME
• Brainstorm with the RevOps team on potential areas of opportunity to leverage AI to reduce existing repetitive tasks and consequently partner with Sword’s Intelligence team to build quarterly roadmaps accordingly

Preferred Qualifications

• Revenue Cycle Management (RCM) knowledge
• Someone who is self-motivated, resourceful and proactive about driving projects to success
• Someone who is highly attentive to detail, has a learn-it-all attitude, and isn’t afraid to ask questions, take on a new challenge and grow with Sword

Benefits

• A stimulating, fast-paced environment with lots of room for creativity
• A bright future at a promising high-tech startup company
• Career development and growth, with a competitive salary
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare
• A flexible environment where you can control your hours (remotely) with unlimited vacation
• Access to our health and well-being program (digital therapist sessions)
• Remote or Hybrid work policy
• Comprehensive health, dental and vision insurance
• Life and AD&D Insurance
• Financial advisory services
• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)
• Health Savings Account
• Equity shares
• Discretionary PTO plan
• Parental leave
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family