Real Estate Operations Intern

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ABOUT WUNDERFLATS

Wunderflats is Germany’s market leader for mid-term furnished housing. The Berlin-based scale-up was founded in 2015 by Jan Hase and Arkadi Jampolski. The platform provides easy and secure solutions for medium-term rentals with a minimum rental period of one month, connecting those seeking flexible housing with those offering it.

Wunderflats offers verified rental agreements and additional landlord services ranging from a professional photoshoot of the apartment to a full-service rental management solution.

Wunderflats currently lists over 40,000 apartments in Europe and has over 180 employees. For more information, visit wunderflats.com.

We are excited to welcome a Real Estate Operations Intern (f/m/d) to our team, where you will play a key role in shaping the future of one of the most innovative property management start-ups in the market. You’ll be joining our dynamic and friendly Wunderflats Plus department, which offers landlords a comprehensive service—taking care of everything from finding the ideal tenants to handling all things maintenance and operations.

Are you eager to kickstart your career in real estate? Are you a proactive problem-solver ready for a new challenge? Maybe you already have some customer service experience? If so, we’d love to hear from you!

We’re looking for an intern who’s excited to gain hands-on experience managing the operations of a portfolio of apartments across Berlin while delivering exceptional customer service. This role offers the opportunity to grow into a long-term position within Wunderflats, with the potential to specialize in tenant or landlord support as you progress in your career.

Your day-to-day in this role:

• As the primary point of contact between tenants, landlords, and external service providers, you will ensure seamless and efficient communication, delivering an exceptional level of service and care to everyone involved.
• You’ll take full ownership of managing tickets for a portfolio of apartments, handling everything from tenant check-ins and check-outs to coordinating apartment cleaning and maintenance.
• Additionally, you’ll conduct apartment viewings across Berlin, oversee key handovers, and collaborate with external service providers such as cleaning companies and handymen, ensuring that our high standards are consistently met.
• You will also manage the entire operational process of renting out furnished apartments, utilizing modern technology to streamline and enhance efficiency.
• You will bring new ideas to the table as you actively engage in process improvements to elevate our service even further.

You’ll be successful if you:

• Ideally, you will have some experience in real estate or a strong interest in gaining hands- on experience in this field.
• You are organized and reliable and can be trusted to manage deadlines and appointments efficiently.
• You have excellent communications skills, enabling you to confidently interact with new people, whether in person or over the phone.
• Your adaptability allows you to thrive in changing situations, and you approach challenges with a hands-on, solution-driven mindset.
• You take pride in being thorough, ensuring every detail is addressed and no task is left incomplete.
• Your service-oriented mindset and ability to calmly address concerns from landlords or tenants set you apart from the rest.
• Fluency in both German and English is essential to succeed in this role.

How we will look after you:

• #EmpathyCulture: Join an international team where your ideas count, and your work makes a real impact. You’ll be involved in meaningful projects from day one.
• #OnboardingAndTraining: We provide a structured onboarding process and personalized training to help you settle in and succeed.
• #WorkLifeBalance: Our working hours are flexible and family-friendly. We operate a hybrid policy with specific office days.
• #WunderOffice: Experience our modern Berlin office, designed for collaboration and creativity, featuring ergonomic workstations, a playroom, a rooftop terrace, and free fruit, a muesli bar & drinks to keep you energized.
• #WeLoveToHaveFun: From team-building activities to our summer and winter parties, we foster a fun and inclusive atmosphere where you can connect with your colleagues.
• #MoreBenefits: Enjoy discounts on Urban Sports Club memberships, a subsidized BVG travel ticket, and access to platforms like FutureBens and Corporate Benefits, ensuring you get the most out of your time with us.

*We at Wunderflats value the diversity of our team and stand for equal opportunity and non-discrimination. We respect all differences from person to person, visible or not.