Region Operations Manager II

Summary

Join Brightspeed as a Manager, Region Operations II and lead service delivery efforts for residential and enterprise customers. You will manage area supervisors, motivate employees, and ensure excellent customer service. This role requires strong leadership, communication, and analytical skills, along with experience in managing teams and budgets. You will also be involved in community engagement and contribute to the company's financial objectives. Brightspeed offers competitive compensation, comprehensive benefits, and a hybrid remote/office work arrangement.

Requirements

• Bachelor’s degree or equivalent education and experience
• Typically, 5-7 years related experience and 2+ years previous manager level leadership experience
• Ability to pro-actively seek new opportunities to increase operational efficiency
• Proven strong oral and written communication skills and ability to successfully deliver presentations to executive level
• Strong organizational, time management and analytical skills
• Ability to analyze and manage financial data and capital and expense budgets
• Ability to manage multiple projects simultaneously, demands with competing priorities, all while making timely decisions
• A desire to work in a fast-paced, results driven organization
• Ability to prepare presentations and clearly articulate the position being taken in the presentations
• Demonstrated leadership and coaching skills acquired through previous experience in a supervisory or managerial role
• Demonstrated ability to develop and execute short- and long-term objectives in a team environment
• Valid driver's license
• Strong conflict resolution skills
• Strong level of skillset with data analysis including spreadsheet management of raw data conversions, pivot tables and other analytical toolsets
• Excellent interpersonal skills that allow you to meet results working with other departments, internal and external customers

Responsibilities

• Report to the Director of Operations and work independently on day-to-day operations
• Manage the Area Supervisors who are responsible for the continuous operations of installation and repair of outside plant activities
• Motivate all employees to give the absolute best service at the lowest cost while keeping up with modern technology and determining the best long-term solution for the Company while staying within the budget
• Arrange for adequate personnel training while maintaining an effective installation and maintenance schedule
• Manage multiple activities in a rapidly changing technological environment, at the same time, maintaining a high profile in the community by being active in the Chamber of Commerce, service groups and the city government; Must work within the framework of the overall operation by blending department responsibilities into an efficient, effective result
• Select competent staff in accordance with legal, corporate and department hiring guidelines
• Develop an effective staff by motivating, training, performance managing and evaluating employees
• Contribute to the Company's financial objectives through efficient administration of sales marketing programs within the district and providing input to sales on new products for service area
• Ensure that customer service by all employees within the district is conducted in an exemplary manner by seeing that maintenance and installation of telecommunications equipment is in accordance with Company standards and objectives
• Direct implementation of new procedures or modifications to existing procedures to reflect changes in regulation, service provision, technical standards, consolidation, etc. by ensuring that all work groups or affected customers are notified in an appropriate and timely manner
• Contribute to the development of the annual capital plan by working closely with the Engineering Department to ensure District needs are being addressed
• Implement and monitor the Corporate Safety Program within the District
• Perform special projects and other duties as assigned
• Conduct recurring results analysis, develop action plans, and drive initiatives to improve and maintain excellent performance metrics

Benefits

• Competitive compensation and comprehensive benefits
• Hybrid remote/office work arrangement
• Competitive medical, dental, vision, and life insurance
• Employee assistance program
• 401K plan with company match
• Host of voluntary benefits