Summary
Join Honor, a leading home care network, as a Regional Client Manager. You will manage client relationships, coordinate with partner agencies, and ensure high-quality care. This role requires strong communication, problem-solving, and organizational skills, along with 3+ years of experience in client or patient management. You will work autonomously, prioritizing tasks effectively and collaborating with internal teams. Honor offers a competitive salary, equity, 401k matching, comprehensive health benefits, paid time off, and other perks. This is a remote-friendly position with opportunities for in-person collaboration in select locations.
Requirements
- 3+ years of experience working in a complex client or patient management position or demanding customer service role
- Strong sense of ownership and a track record of managing processes with strong attention to detail
- Ability to work autonomously and effectively prioritize competing tasks
- Demonstrated ability to collaborate and get things done by working through others
- Strong commitment to providing the highest quality of care and sensitivity to client needs along with exceptional customer service and client orientation
- Excellent communication and listening skills, particularly via the phone
- Positive and can-do attitude
- Confidence and creative problem-solving skills
- Ability to work in a fast-paced environment
- Flexibility and availability to occasionally respond on evenings or weekends
- MUST HAVE HOME CARE EXPERIENCE TO BE CONSIDERED
Responsibilities
- Manage partner relationships
- Coordinate with partner agencies to understand client needs and requirements, and translate them into care plans and actionable next steps
- Work in tight coordination with partner agencies providing real-time updates and regular check-ins on client status, issues or changes
- Triage partner requests and manages expectations appropriately
- Provide exceptional service to clients and caregivers
- Guide clients and their families through the entire care process - from the start of care to end of service
- Build relationships with clients through regular check-ins and by managing their care including changes in schedule or care plan
- Build relationships with CarePros (care providers) in your area to facilitate quality matches between CarePros and clients
- Collect and provide direct feedback and coaching to CarePros as required
- Partner across Honor to deliver a seamless experience
- Effectively prioritize work daily in partnership with Honorβs Frontline support team
- Work with the support team to manage real-time updates to client on any questions, issues, or changes
- Drive scheduling and staffing in close coordination with the staffing team to ensure the client has a consistent and reliable schedule
- Work cross-functionally to provide feedback and support to other internal efforts such as Care Pro admin/HR
- Manage escalations and challenging care situations including investigation and stakeholder management
Benefits
- Equity
- 401K with up to a 4% match
- Medical, dental and vision coverage including zero cost plans for employees
- Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option
- Generous time off program
- Mental health benefits
- Wellness program
- Discount program
- Remote work
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