Regional Customer Success Manager

Summary

Join our team as a Regional Customer Success Manager - West and play a key role in serving as a trusted advisor to our clients, expanding the utilization of our platform, and driving business growth.

Requirements

• Minimum 8+ years in a Customer Success, Sales or Marketing role in the healthcare industry OR clinical experience (radiology, neuroscience, cardiology)
• Strong knowledge of US healthcare systems
• Outstanding track record of working with customers
• Very strong verbal and written communication skills
• Ability to travel (40-50%)

Responsibilities

• Serve as the primary contact and a trusted partner for our customers with strong relationships across each care team, administration and the C-Suite
• Monitor and optimize the customer’s experience to exceed expectations and deliver meaningful results, including monitoring engagement and utilization data and implementing solutions to ensure our product’s stickiness
• Provide ongoing training to Users and work closely with the clinical team to continuously optimize the workflow and ensure all specialties are using the application
• Build and execute a business plan to help the customer achieve their Measures of Success and appreciate improvement in clinical, financial and operational outcomes
• Drive contract renewals, expansion into new sites and highlight new products of interest for customers, partnering with the sales team to expand the business and increase revenue per account

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k
• Generous vacation