Regional Delivery Implementation Head

Summary

Join dLocal as the Regional Implementation Head – MEA/APAC, a senior leadership role overseeing successful client implementation and delivery projects across the MEA and APAC regions. You will define and drive the global delivery strategy, leading a regional team of Delivery Implementation Managers. This role demands strategic leadership, executional rigor, and stakeholder management, working cross-functionally across various departments. You will build scalable frameworks, ensure projects align with company objectives, and meet quality standards. The position requires a mix of strategic thinking and operational excellence to drive successful merchant go-lives. You will be responsible for managing a high-performing team, setting KPIs, and acting as a senior escalation point for complex delivery issues.

Requirements

• 8+ years in n implementation, delivery, or onboarding in payments, fintech, SaaS, or enterprise tech within the payments or fintech industry, with at least 2 years in a leadership role overseeing regional operations/ managing multi-region or global
• Strong understanding of integration models (API, hosted, hybrid) and delivery methodologies (Agile/Waterfall)
• Excellent project management, problem-solving, and stakeholder communication skills
• Strong leadership and team management abilities
• Excellent strategic planning and organizational skills
• Proficient in project management methodologies (e.g., Agile, Scrum) and tools (e.g., Jira)
• Proficiency with organizational tools and CRMs (e.g., Excel, Hubspot, Monday)
• Exceptional communication and interpersonal skills, with fluency in English
• Ability to analyze complex problems and develop effective solutions
• Proactive and results-driven mindset
• Comfortable working in a high-growth, fast-paced, and constantly evolving environment
• Strong sense of accountability and integrity
• Committed to fostering a culture of continuous improvement and excellence

Responsibilities

• Define and own the regional Delivery Implementation strategy, aligning with regional commercial, product, and operational priorities and client priorities
• Support the development of scalable frameworks, playbooks, and tools for delivering complex payment solutions to enterprise merchants
• Support the development, adhere to and maintain global standards for implementation quality, timelines, and documentation
• Management, lead, mentor, and grow a high-performing regional delivery team consisting of Delivery Implementation Managers across different markets
• Set and monitor KPIs around time-to-live, delivery velocity, customer satisfaction, and internal process adherence
• Ensure that the regional delivery teams are effectively resourced, enabled, and aligned to execute implementation plans across verticals
• Act as a senior escalation point for complex delivery issues and ensure alignment across key internal stakeholders (Product, Engineering, Compliance, Treasury, and Customer Success)
• Coordinate feature-readiness with Product/Tech and commercial handoff with Sales/Pre-Sales
• Drive operational readiness for launches, including risk, tax, regulatory, and partner dependencies
• Stakeholder Engagement: Act as one of the primary liaisons between clients, internal teams, and senior leadership, ensuring clear communication and alignment of objectives
• Risk Management: Identify potential risks and implement mitigation strategies to minimize the impact on project delivery
• Performance Monitoring: Develop and monitor key performance indicators (KPIs) to assess project outcomes and team performance
• Implement structured project governance, status tracking, and escalation models
• Promote and continuously improve the Delivery Toolkit (e.g., MPAD, playbooks, templates, and process documentation)
• Champion automation, efficiency, and data visibility across the delivery lifecycle
• Support strategic merchant onboarding by driving successful launches, delivering quality solutions, managing expectations, maintaining high satisfaction levels/and addressing client concerns promptly
• Collaborate with clients and partners to understand business needs and adapt delivery plans accordingly

Preferred Qualifications

Other languages are a plus

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!