Regional Delivery Implementation Head

Summary

Join dLocal as the Regional Delivery Implementation Head – MEA/APAC, a senior leadership role overseeing successful client implementation and delivery projects across MEA and APAC regions. You will define and drive the global delivery strategy, leading a regional team, fostering excellence, and building scalable frameworks for operational excellence in merchant go-lives. This role demands strategic leadership, executional rigor, and stakeholder management across various departments. You will ensure projects align with company objectives, meet quality standards, and are delivered on time and within budget. The position requires a mix of strategic thinking and hands-on execution, working closely with clients and internal teams. You will be responsible for managing a high-performing team and driving operational excellence.

Requirements

• 8+ years in n implementation, delivery, or onboarding in payments, fintech, SaaS, or enterprise tech within the payments or fintech industry, with at least 2 years in a leadership role overseeing regional operations/ managing multi-region or global
• Strong understanding of integration models (API, hosted, hybrid) and delivery methodologies (Agile/Waterfall)
• Excellent project management, problem-solving, and stakeholder communication skills
• Strong leadership and team management abilities
• Excellent strategic planning and organizational skills
• Proficient in project management methodologies (e.g., Agile, Scrum) and tools (e.g., Jira)
• Proficiency with organizational tools and CRMs (e.g., Excel, Hubspot, Monday)
• Exceptional communication and interpersonal skills, with fluency in English
• Ability to analyze complex problems and develop effective solutions
• Proactive and results-driven mindset
• Comfortable working in a high-growth, fast-paced, and constantly evolving environment
• Strong sense of accountability and integrity
• Committed to fostering a culture of continuous improvement and excellence

Responsibilities

• Define and own the regional Delivery Implementation strategy, aligning with regional commercial, product, and operational priorities and client priorities
• Support the development of scalable frameworks, playbooks, and tools for delivering complex payment solutions to enterprise merchants
• Support the development, adhere to and maintain global standards for implementation quality, timelines, and documentation
• Management, lead, mentor, and grow a high-performing regional delivery team consisting of Delivery Implementation Managers across different markets
• Set and monitor KPIs around time-to-live, delivery velocity, customer satisfaction, and internal process adherence
• Ensure that the regional delivery teams are effectively resourced, enabled, and aligned to execute implementation plans across verticals
• Act as a senior escalation point for complex delivery issues and ensure alignment across key internal stakeholders (Product, Engineering, Compliance, Treasury, and Customer Success)
• Coordinate feature-readiness with Product/Tech and commercial handoff with Sales/Pre-Sales
• Drive operational readiness for launches, including risk, tax, regulatory, and partner dependencies
• Stakeholder Engagement: Act as one of the primary liaisons between clients, internal teams, and senior leadership, ensuring clear communication and alignment of objectives
• Risk Management: Identify potential risks and implement mitigation strategies to minimize the impact on project delivery
• Performance Monitoring: Develop and monitor key performance indicators (KPIs) to assess project outcomes and team performance
• Implement structured project governance, status tracking, and escalation models
• Promote and continuously improve the Delivery Toolkit (e.g., MPAD, playbooks, templates, and process documentation)
• Champion automation, efficiency, and data visibility across the delivery lifecycle
• Support strategic merchant onboarding by driving successful launches, delivering quality solutions, managing expectations, maintaining high satisfaction levels/and addressing client concerns promptly
• Collaborate with clients and partners to understand business needs and adapt delivery plans accordingly

Preferred Qualifications

Other languages are a plus

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!