Regional Training Manager

Summary

Join Arc'teryx as a Regional Training Manager in California and become an integral part of the Retail Training team, contributing to the company's growth and success. You will be responsible for training, coaching, and validating the proficiency of Store Managers, delivering key aspects of the Store Manager Training Program, and collaborating with Regional Managers to ensure training and development thrive in stores. This role involves frequent travel to stores for ongoing training and coaching, consulting with headquarters on large-scale initiatives, and developing engaging training strategies. You will also evaluate and report on training proficiency, maintain in-depth product knowledge, and act as a brand ambassador. The position requires a Bachelor's degree in a related field, 5+ years of retail store management experience, and 5+ years of training delivery experience. Success in this role demands excellent communication, adaptability, and a passion for both the work and the outdoors.

Requirements

• You have a bachelors degree in Education, adult learning, facilitation/training, coaching, instructional design, or related field, or an equivalent combination of experience or professional certifications
• You have 5+ years of experience as a retail Store Manager
• You have 5+ years training delivery experience and are a skilled facilitator (either in the SM role or as a focused role)
• You are able to frequently travel
• You have a proven track record of creating and/or delivering impactful and engaging training that meets and/or exceeds KPI’s
• You have knowledge of adult learning principles
• You are an excellent communicator, both written and verbal
• You are a consummate researcher and learner who keeps up to speed with industry trends
• You are an innate people developer, proficient teacher, and skilled coach
• You have excellent brand and product knowledge
• You are proficient at managing multiple competing deliverables
• You are committed to excellence and personal development
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You are able to balance autonomy and collaboration
• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it

Responsibilities

• Training, coaching, and validating the proficiency of Store Managers
• Delivering key aspects of the Store Manager Training Program
• Working with Store Managers and Regional Managers to ensure training and development is thriving in stores and provide feedback and coaching to retail teams
• Collaborating with the Regional Managers in your area to support with regional training assessment, determining needs and recommending training programs
• Evaluating and reporting on proficiency and opportunities in your region
• Regularly travelling to all stores within your area for on-going training and coaching
• Consulting and collaborating with HQ partners on large-scale training initiatives
• Developing training strategies that maximize engagement, retention, and adoption
• Incorporating change management methodologies into training strategies
• Supporting and consulting on content creation and delivery process
• Collaborating with stakeholders to ensure training is integrated into the relevant retail training programs
• Delivering training and train-the-trainers for role training programs, product education, and cyclical training as needed
• Maintaining an in-depth understanding of Arc’teryx store operations, leadership best practices, and product knowledge
• Maintaining a working knowledge of role overview documents for all retail roles
• Auditing training and development practices in stores and champion high quality and consistent delivery of our programs
• Supporting in the planning and execution of new store training strategies
• Maintaining an in-depth knowledge of Arc’teryx product
• Be an ambassador for our brand, setting an example of retail excellence for our staff
• Providing ongoing feedback and insight to maximize retail training impact, platforms and resources
• Supporting special projects as needed
• Developing training strategies that maximize engagement, retention, and adoption for your Region
• Incorporating change management methodologies into training strategies for your Region
• Supporting and/or lead the training content creation and delivery process for your Region
• Evaluating and reporting on training strengths and opportunities in your area

Preferred Qualifications

You have experience in Training content creation and/or instructional design experience an asset

Benefits

$82,000 - $112,000 a year