Manager, Training Sales & Operations

Summary

Join Altium as the Manager, Training Sales and Operations, a strategic role bridging professional training and education sales operations with program delivery. You will ensure seamless integration of systems, reporting, and processes to support global training business and education objectives. Responsibilities include leading sales reporting and analytics, overseeing daily training sales operations, managing a team, and championing customer service excellence. The ideal candidate possesses a Bachelor's degree (Master's preferred) in a relevant field, 5+ years of experience in sales operations, training operations, or business analytics, and strong proficiency in Salesforce and other specified platforms. Excellent communication, analytical, and project management skills are essential. This position offers various benefits, including private medical insurance, group life insurance, and professional development support.

Requirements

• Bachelor's degree in Business, Operations, Education, or related field (Master’s preferred)
• 5+ years of experience in sales operations, training operations, or business analytics
• Strong proficiency in Salesforce, ideally experience in SQL and data platforms such as Snowflake, AWS, or Redshift
• Experience with LMS platforms (preferably Thought Industries), and webinar tools (e.g., GoTo Training)
• Demonstrated experience managing people and cross-functional workflows
• Strong analytical and project management skills
• Excellent verbal and written communication
• Customer-centric mindset with a proactive approach to problem-solving

Responsibilities

• Lead and deliver accurate professional and educational sales and customer data reporting
• Develop and maintain key performance indicator (KPI) reporting and dashboards for internal stakeholders
• Work with Altium Business Intelligence team to optimize internal reports across Salesforce, Domo, Snowflake, and Tableau
• Design and distribute pre- and post-training surveys, collecting actionable feedback for continuous program improvement across team and sales representatives
• Oversee daily operations related to training and education sales, customer engagement, surveys, and registration workflows
• Implement new training course integration in Salesforce and business systems
• Manage the Training Coordination Team (approximately 3 employees), ensuring efficient scheduling, quality delivery, and appropriate resource allocation
• Maintain and enhance integrations between Salesforce, Thought Industries (LMS), GoTo Training, and Google Calendar to streamline training delivery
• Collaborate closely with sales, marketing, and content teams to support customer acquisition and retention strategies
• Champion customer service excellence across all training touchpoints
• Ensure a consistent, high-quality learner and customer experience in both public and private training environments

Preferred Qualifications

• Experience working in a global or multi-regional training or education organization
• Familiarity with enterprise SaaS environments and professional development training programs
• Experience with data visualization platforms (Tableau, Domo) and CRM workflow optimization

Benefits

• Private medical insurance
• Group life insurance
• Contributions to your Kafeteria MyBenefit account
• Nilo.health, mental health and wellbeing support
• Professional development support
• Employee referral and employee-of-the-month programs
• Home internet allowance
• Flexible working arrangements available based on role and location
• Free lunch on Tuesdays, snacks, and drinks in the office
• Free parking