Registration Coordinator

Summary

Join American College of Education as a Registration Coordinator and manage student registration, communications, and records. You will enroll students, process transcripts and deferments, and maintain the integrity of student data. Excellent customer service is essential. The role requires strong organizational and communication skills, attention to detail, and the ability to work independently and collaboratively. A competitive hourly rate and comprehensive benefits package are offered. The position is remote.

Requirements

• Bachelor's degree from an accredited college or university preferred. Or an associate degree, plus 2 years of administrative work
• Must be able to maintain high level of sensitivity and commitment to the need of diverse populations
• Must be able to multitask in a high stress, fast-paced environment while continuing to maintain a stellar customer service relationship
• Proficient in Microsoft products such as Word, Excel and PowerPoint

Responsibilities

• Manage the Registration inbox
• Manage standardized communications
• Manage transcript ordering
• Manage deferments
• Manage enrollment verifications
• Enroll all new students into the first course for the program
• Process change of start dates
• Process cancellations
• Ensure all student transcript orders are processed accurately and within a timely fashion
• Maintain and ensure integrity of student records
• Provide excellent customer service
• Ensures college policies and FERPA regulations are adhered to in processing student information
• Prepares required registration reports, as requested
• Schedules all new students for first course, and processes change of starts and cancellations for new students
• Process all student transcript requests accurately and in a timely manner
• Completes deferment form requests and enrollment verification letters
• Collaborates with administrators and other staff to ensure student support and satisfaction
• Assists with initiatives in improving efficiency using technology and creativity
• Communicates with students and staff as needed

Preferred Qualifications

• 2 years of direct work experience with a college registration department
• Proficient in Campus Nexus Student Information System
• Work experience in an online environment with knowledge of state and federal regulations to include enrollment policies and procedure
• Demonstrates self-reliance by meeting/exceeding workflow needs
• Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills
• Follows established processes as outlined by organization and leadership
• Capable, and adapts as needed, to work under pressure and meet tight deadlines
• Proven ability to work independently with limited supervision and with other department personnel
• Must support and embrace the College’s B Corp mission to improve the people and communities we serve through our civic engagement initiatives
• Must have exceptional communication, organization, and time management skills
• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems
• Must be collaborative in driving decisions and a team-player
• Strong analytical and problem-solving skills with a high attention to detail
• Builds and maintains student satisfaction by recognizing and anticipating student needs

Benefits

• Medical, dental, & vision Insurance
• HSA and FSA options
• Paid parental leave
• Paid volunteer time
• Tuition reimbursement & reduction programs
• Generous PTO
• 401k and employer match
• Full-service wellness and EAP program
• Employee recognition and awards programs
• Employer paid life & AD&D insurance
• Short-term disability
• Employer paid long-term disability