Registration Manager

Summary

Join the Australian Financial Review (AFR) as their Registration Manager! Oversee all aspects of event registration, ensuring a seamless experience for delegates. Collaborate with various teams to manage registration platforms and provide exceptional customer service. Analyze data, produce insightful reports, and identify areas for improvement. This role requires experience in event registration, strong communication skills, and the ability to thrive in a fast-paced environment. The ideal candidate will possess a passion for events and a 'can-do' attitude. The AFR is committed to diversity and inclusion and offers a hybrid work environment.

Requirements

• Experience with event registration systems (e.g. EventsAir)
• Previous experience in the events industry, particularly in registration and customer service
• Strong attention to detail, problem-solving skills, and the ability to thrive under pressure
• Excellent communication skills and experience managing stakeholders
• A friendly and professional interpersonal style with a knack for connecting with people

Responsibilities

• Oversee the registration process, including delegate registration, customer service for both live and virtual events, and managing registration platforms such as EventsAir
• Work closely with Program Directors, Marketing, Partnerships, Editorial, and other internal teams to ensure smooth event execution
• Provide timely and effective customer service
• Manage on-site registration and check-in
• Produce post-event reports and analyse feedback to track key metrics and identify areas for improvement
• Stay updated on industry best practices, new technologies, and trends in event registration

Preferred Qualifications

• Degree in Event Management or a related field (not essential)
• Proficiency with G-Suite and Office Suite
• An interest in business, finance, or politics, with relevant education or training

Benefits

• Hybrid work environment
• Commitment to diversity and inclusion