Account Manager

Summary

Join Mogli Technologies as an Account Manager and become the primary point of contact for existing clients, focusing on expanding product adoption. You will conduct business reviews, lead product discovery calls, manage client relationships, and coordinate with other teams for technical support and onboarding. This role involves monitoring client usage, preparing proposals for upgrades, supporting the renewal process, and expanding product usage within client organizations. You will also maintain accurate data in Salesforce, facilitate phone number registration, and provide non-technical support. The position offers flexible work hours, a competitive salary and uncapped commission, and comprehensive benefits. Mogli values empathy, hustle, proactivity, and a growth mindset.

Requirements

• Minimum of 1 year selling or supporting B2B SaaS OR a strong technical understanding of Mogli’s products and services and a desire to grow your sales and relationship-building skills
• Ability to quickly learn and understand the use case and business challenges the Mogli application solves by industry
• Proficient in use of Salesforce
• You are eager for the opportunity to apply your experience, knowledge and passion to help our organization and those of our clients to grow/scale
• You have incredible time management skills and laser focus on the highest value activities
• You are an agile learner, creative in your approach and undaunted when you need to pivot
• You are articulate, friendly, optimistic, goal-oriented and success-driven
• You have excellent communication, negotiation, persuasion, and partnering skills
• You have the ability to set your own appointments with existing clients
• You have strong presentation skills
• You have strong organizational skills along with the ability to handle multiple priorities quickly and efficiently while working within tight deadlines
• You can anticipate what needs to be done for existing clients and to proactively take action
• You are driven, flexible and have a positive attitude
• Strong written and oral communication skills with proven ability to initiate and manage relationships via phone, email and video conferencing

Responsibilities

• Schedule and conduct periodic business reviews with existing clients to fully understand their use cases, pain points, and problems they are solving with our apps/services. Where appropriate, promote additional usage/growth to ensure success
• Lead product inquiry and discovery calls with existing clients and other departments within the client’s organization
• Own the client relationship and serve as a project manager & escalation point as clients engage with other departments such as Technical Support or Solutions Engineering
• Coordinate with the Technical Support and/or Onboarding team to configure post-sales purchased features
• Monitor client usage and plan utilization to ensure clients are successfully using, and growing usage, with Mogli’s apps/services
• Provide regular usage updates to clients, as requested, to help clients understand their use of Mogli products and services
• Actively participate in client kickoff calls and scoping calls with the Onboarding or Solutions Engineering teams
• Prepare and deliver proposals for upgrades, additional licenses, or prepayments to solve client challenges and business opportunities with Mogli software/services
• Provide support to clients during the renewal process; ensuring questions are answered and alignment is created between business challenge and solution
• Expand usage of our apps/services to other departments within our existing clients’ organizations
• Provide systems demonstrations appropriate to the needs of existing clients
• Maintain real-time and accurate data within Salesforce, including regular audits of utilized gateways, custom objects, and other features of Mogli products to insure contract alignment
• Facilitate phone number registration (post-onboarding) for all gateway types
• Interact and support clients on non-technical requests using email, phone, or video conferencing
• Establish, monitor, and support successful Client Use Cases
• Provide feedback to other teams, such as Product or Solutions Engineering, on common requests
• Participate in weekly internal meetings and provide ideas and feedback around potential process enhancements
• Coordinate with Sales Operations to support the contract signing and accounts receivable process
• Facilitate a smooth client offboarding process (when applicable)

Benefits

• Complete Medical, Vision, Dental Insurance, Short-term/Long-term Disability, and Life Insurance fully covered by Mogli
• Support for professional development, including professional certification
• Matching 401k plan
• Employee Assistance Plan, AD&D, etc
• Flexible Time Off Policy
• 9 US Federal Holidays and 6 paid sick days
• Work from Anywhere in the United States