Relocation Consultant (Part-Time)

Summary

Join Relocity as a Part-Time Personal Host (Relocation Consultant) and become a trusted partner to our clients and their employees, guiding them through every stage of the relocation process. This role is primarily remote (60-70%), with the remaining 30-40% dedicated to in-person client support throughout the city. You will provide high-touch support to help relocating employees feel at home in their new city, including coordinating their move, handling logistical details, and providing expert guidance on the city's neighborhoods, transportation options, and local culture. Success in this role requires deep local expertise, exceptional interpersonal skills, and a passion for helping others navigate life changes. Strong project management, calendar coordination, problem-solving abilities, and tech fluency are also fundamental to delivering a seamless experience.

Requirements

• Must have the legal right to work in the United States
• Must have at least 5 years of residency in Milpitas , with extensive knowledge of the local rental market, education system, and local registration processes
• Must be fluent in English and in one of the following languages: Korean, German, or Hebrew
• Must own (not rent) a reliable, registered, and insured 4-door vehicle with a valid driver’s license, as the role involves driving clients for area tours and rental searches
• Applicants should have the flexibility to dedicate at least 20 hours per week to this role without the demands of full-time employment elsewhere
• Must be flexible and available to work weekends
• Friendly, outgoing personality, strong customer service orientation, and problem-solving abilities
• Must be self-motivated, with the ability to work independently and manage time effectively
• Must have a laptop, smartphone, and reliable internet connection
• Ability to read and interpret documents such as contracts, safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of an organization

Responsibilities

• Develop strong relationships with relocating employees by understanding their unique needs, preferences, and concerns throughout the relocation process
• Provide expert guidance on the city’s neighborhoods, transportation options, and local culture to help employees make informed decisions
• Conduct in-depth housing and school research , including rental market trends, school ratings, commute times, and neighborhood suitability based on client preferences
• Assist with essential services such as DMV registration, banking setup, and other logistical requirements to ensure a smooth transition
• Curate personalized recommendations for social, cultural, and lifestyle activities, including restaurants, networking events, fitness centers, and family-friendly venues
• Gather and deliver customized information by conducting research, leveraging local expertise, and utilizing Relocity’s proprietary software and GSuite products to create tailored client reports
• Coordinate and lead area tours , either in person or virtually, providing firsthand insights into neighborhoods, housing options, and key amenities
• Facilitate ongoing communication with relocating employees via phone, email, video calls, or in-person meetings to address questions and provide timely updates
• Serve as the primary point of contact throughout the entire relocation journey, liaising between clients, partners, and vendors to ensure a seamless experience
• Efficiently manage multiple relocations at various stages , maintaining organization, attention to detail, and proactive follow-ups
• Handle administrative responsibilities , including updating client records, documenting key interactions, and ensuring all necessary tasks are completed in a timely manner

Preferred Qualifications

• Prior personal relocation or moving assistance experience is preferred, but not required
• Bachelor or Associate’s degree (or equivalent) preferred
• Extensive experience with technology tools such as Microsoft Office, Google GSuite, and CRM systems