Relocation Advisor

Summary

Join Relocity as a Part-Time Relocation Advisor and transform the client relocation experience. Guide high volumes of clients through complex moves, providing efficient and empathetic support. Master the relocation process, proactively researching housing, amenities, and local services. Empower clients by using the Relocity app and confident communication. Conduct initial consultations, manage fast-paced support, and master regional research. Coordinate key logistics, support lease reviews, and communicate effectively. Adapt to change and utilize technology to meet evolving needs.

Requirements

• Relocation Expertise: Proven experience guiding clients through relocation processes—not just knowledge of a local area, but deep familiarity with the steps, challenges, and nuances of moving
• High-Volume Client Management: Ability to juggle multiple concurrent relocations with calmness, efficiency, and professionalism
• Research and Tech Savvy: Strong ability to navigate unknown regions using digital tools, online research, and the Relocity platform to gain fast insights and deliver confident recommendations
• Client-Facing Communication: Exceptional virtual communication skills (written, verbal, and video) to establish rapport, set expectations, and resolve issues
• Problem Solver: Resourceful, composed, and action-oriented when unexpected situations arise—able to pivot quickly and keep clients moving forward
• Organized and Deadline-Driven: Comfortable balancing detailed logistics with big-picture client outcomes across many open cases at once
• Tool Proficiency: Familiar with Google Suite, Slack, Zoom, and CRM tools. Ability to adopt new systems quickly
• Remote Work Ready: Effective at self-managing and thriving in a remote-first environment
• Must have a laptop, smartphone, and reliable internet connection
• Ability to read and interpret documents such as contracts, safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of an organization

Responsibilities

• Conduct Initial Consultations: Engage with clients to assess their relocation timelines, preferences, and goals to provide tailored, actionable support
• Drive Fast-Paced Relocation Support: Manage a high-volume, fast-turnover client roster with agility, meeting tight deadlines and ever-changing relocation needs
• Master Regional Research: Confidently support relocations in cities you may be unfamiliar with by leveraging technology, research skills, and internal resources
• Utilize the Relocity App: Introduce and guide clients through our proprietary app, ensuring they can access curated housing listings, schedule appointments, and track tasks—all in one place
• Guide Housing Searches: Conduct rental market research, analyze property options, and provide expert advice—regardless of your personal familiarity with the city
• Coordinate Key Logistics: Manage virtual and in-person appointments such as home tours, utility setup, and move-in inspections, often across multiple time zones
• Support Lease Review & Settling In: Help clients understand rental terms, neighborhood considerations, and critical relocation steps for a smooth landing
• Communicate with Confidence: Offer steady, proactive communication to build client trust—even when navigating uncertainty or tight timelines
• Adapt to Change: Rapidly learn new tools, platforms, and city data to meet evolving business and client needs

Preferred Qualifications

Bachelor or Associate’s degree (or equivalent) preferred

Benefits

• Remote-First Flexibility: Work from home while helping clients relocate across the globe
• Meaningful Work: Be a trusted advisor during one of the most important transitions in someone’s life
• Fast-Paced Environment: Thrive in a role that moves quickly, challenges you daily, and rewards your initiation
• Technology-Driven: Be part of a company innovating the relocation industry through powerful tech like the Relocity app
• Pay Range: $20.00-23.50 per hour, with with bonus opportunities aligned to defined performance targets