2nd Line Support Specialist

Summary

Join CoinsPaid, a dynamic team passionate about crypto and fintech, as we seek a dedicated 2nd Line Support Specialist to provide advanced technical support for fintech services, specializing in cryptocurrency and fiat transactions.

Requirements

• 1+ years of experience in 2nd line support in fintech (cryptocurrency or fiat preferred)
• Strong written and oral communication skills in English and Russian
• Solid understanding of software development processes and methodologies
• Experience with API testing tools and CRM systems
• Experience with tools for working with logs (e.g. Kibana)
• Familiarity with Atlassian products (Jira, Confluence) is a plus
• Basic skills in SQL and knowledge of API principles
• Ability to work independently and as part of a collaborative team
• A keen interest in the crypto space and a commitment to staying informed about industry developments

Responsibilities

• Provide advanced technical support for fintech services, specializing in cryptocurrency and fiat transactions
• Address and resolve complex issues related to payment service integrations
• Utilize tools for API testing (e.g., Postman) and work with CRM systems (e.g., Salesforce) for daily tasks
• Conduct proactive and recurring technical reviews of client payment form integrations, sharing feedback and best practices
• Offer expert support for clients with unique API integration challenges and ensure the successful integration of new platforms and VIP clients
• Design, oversee, and deliver training programs on operational topics to enhance clients' understanding and use of our services
• Collaborate with internal teams to optimize operations and contribute to the development of best practices

Preferred Qualifications

• Problem-solving skills and an analytical mindset
• Open-mindedness and receptiveness to feedback
• Organizational skills with a strong focus on delivering results